Ep 304: Pos Malaysia CEO Charles Brewer on transformation, strategy, and sustainability

Pos Malaysia Group CEO Charles Brewer discusses the postal operator's transformation strategy and its sustainability push: Board's remit to transform and turnaround Pos Malaysia No glitter without the basics! The need to focus on core logistics functions, including parcel delivery performance Understanding customers' needs The three parts of Pos Malaysia's strategy: fix the basics, transforming the core, and creating incremental value Competition in the Malaysian delivery sector Monopoly on letters, improvement in quality of service Different approach to regulated and non-regulated business Value-add for mail Transition from letter-centric to parcels-centric business Inflation and spending power - impact on parcel volumes Retailers in-sourcing logistics Start-ups and new delivery entrants Leveraging retail / post office network Communicating with the parcel recipient Using WhatsApp in parcel delivery notifications and interactions USO - letters and post offices in rural areas Pos Malaysia's sustainability roadmap Introducing electric vehicles to the delivery fleet Solar power in the Pos Malaysia network