Ep 305: Cross-border e-commerce delivery with DHL Express Germany CEO Markus Reckling

Markus Reckling, CEO Germany at DHL Express, discusses cross-border e-commerce, delivery preferences, and sustainability. Growth in B2B e-commerce Post-pandemic trends in B2C e-commerce and bricks-and-mortar retail Food delivery Global opportunities for B2B retailers in supply markets and in customers Why cross-border is important for B2B Offering quality of service worldwide Delivery preferences for different destination countries Giving customers delivery choice in cross-border deliveries Creating quality customer experiences in different markets Returns - including return rates for international purchases Deutsche Post DHL's emission targets Making sorting centres more environmentally sensitive Leases on logistics centres Electrifying the ground fleet Key issues to be resolved to enable greater electrification of delivery fleets Reducing aviation emissions - including SAF DHL's new GoGreen Plus offering People and culture