Ep 310: AI Voice Agents Are Answering the Phone

Send us Fan MailEnterprise voice agent deployments are growing fast, 340% year on year, with two-thirds of Fortune 500 companies now running production systems. In this episode, I break down what AI voice agents are, how they work, and why businesses are using them for both inbound and outbound calls.I explain how the technology listens, thinks, and talks in real time, the practical steps to get started without being a developer, and the planning required to map conversations, handle exceptions, and escalate to humans when needed. I also cover the critical governance and compliance issues, from EU transparency rules and GDPR to US robocall regulations, and why disclosure, consent, and careful testing are non-negotiable.Want to go deeper on AI? 📖 Buy AI Playbook📩 Get my weekly LinkedIn newsletter, Human in the Loop. 🎓 Level up with the CPD Accredited AI Playbook Diploma 📞 Let's talk about AI training for your team: digitaltraining.ie or publicsectormarketingpros.com if you are in government or publics sector.