Ep 322: Out-of-home delivery with Geopost

Thibault Guez, Out-of-Home Project Director Europe at Geopost, discusses out-of-home delivery, including PUDOs, parcel lockers, delivery preferences and more: What is out-of-home delivery? Size of Geopost's out-of-home network Getting closer to the consignee Dominance of residential B2C delivery in some European markets Understanding local cultural habits Refrigerated parcel lockers Striving for innovative out-of-home delivery solutions Location of temperature-controlled lockers Format of PUDO points / Parcel Shops Changing rooms in Geopost Parcel Shops Label-free returns Digital labels Increasing interconnection between Geopost delivery services In-flight redirections Maximising usage of parcel lockers Anticipating parcel drop-offs at lockers and PUDOs Role of consignee-facing app Improving the customer experience via the app Encouraging recipients to collect parcels quickly