Ep 33: Insuring a Digital-First Offering – Christo Davel

To unravel the intricacies of building a digitally transformed insurance offering, Michael Avery sat down with Christo Davel, Head of Client Enablement at Nedbank Insurance, to speak about his firsthand experience. They delved into Nedbank Insurance's digitisation journey, exploring their key digital initiatives and the impact on customer experience and operational efficiency. Christo also shared insights on how AI is reshaping the insurance industry and how he has been able to leverage the technological journey already travelled by his Nedbank banking counterparts.