Ep 335: Building efficient out-of-home delivery networks

How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage: Why delivery companies are considering out-of-home delivery Differences between B2B and B2C parcel delivery First-time delivery Delivery density Cost per delivery Key factors in making out-of-home delivery a success Customer expectations Having trusted PUDO partners Offering customers multiple delivery options, including residential and out-of-home C2C deliveries Quality of service, cell availability at parcel lockers, PUDO staff training Challenges in building effective out-of-home delivery networks Connecting to existing OOH networks Network and territory coverage Defining what coverage means for each delivery area Optimising the process for building OOH networks Anticipating parcel hold times