Ep 339: Customer experience in the last mile

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery. Creating better delivery for customers and the environment Large vehicles vs small vehicles in urban delivery Microhubs in cities The last mile as an extension of the online retailer's brand Retailers paying more attention to delivery emissions Key factors in getting the customer experience right in delivery Estimated delivery times and electronic delivery notifications The human interaction at the doorstep Retailers' concerns about greenwashing in delivery Reporting emissions Cargo bike delivery trends Difficulties in decarbonising delivery