Ep. 34 – From Chaotic K9’s to a Calming Growth Strategy: How to Manage Rapid Growth in Your Pet Facility

Is your pet care business struggling to manage rapid growth? Are your pooch playgroups feeling cripplingly chaotic? Looking for expert advice on balancing business success with team satisfaction? Well, you’re in luck! In this episode, Dom Hodgson chats with cousins and business partners Dan and Mallory Poirier, owners of Buffalo’s largest pet care facility and founders of Pack Pro. They share their inspiring journey from humble beginnings when as kids they ran local lemonade stands and dog walked for neighbours, to now managing a bustling facility and launching an innovative online staff training program. Dan and Mallory also share the pros and cons of working in a family business, how they divide and conquer to make the most of each other’s skill sets, and how their mutual support really helped during the early days of the business, and during covid… In dog news this week you’ll hear how to make the most of the Black Friday promotion season… In this episode, you’ll discover: Dog News: Hear how UK Rail have introduced a menu for pooches in this week’s Dog News! College Project to Pet Biz Start Up: How Dan created a business plan for a doggy daycare as his final college project, and they opened a facility just a few days after graduation. Consulting Success: Find out how Pack Pro started and how they now help other businesses streamline their daycare operations. The Difficult Dog Dilemma: How larger groups of boisterous mutts caused an operational re-think. How Better Behaviour = Chilled Out Centre: How implementing changes reduced staff turnover and made the environment safer and calmer The Power of Partnerships: Why family business dynamics helped Dan and Mallory overcome challenges and build a thriving enterprise. This episode explores the journey of growing a pet care business, with a focus on managing chaos, keeping employees engaged, and building a strong operational foundation. You can learn more about Pack Pro and their online training programs by visiting packprotraining.com. You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com Remember, tickets are now on sale for the biggest doggy daycare expo in the calendar. The famous Pet Boarding and Daycare ‘Hershey’ Expo. To secure your place go to PetBoardingexpowest.com If you want to know more about how Dom’s coaching and consulting can help your dog daycare move forward, go to StrategyCall now. Episode Highlights: [02:30] – Dom’s tips for smart Black Friday promotions without sacrificing profits.[07:51] – Dog News! UK Rail introduces a dog treat menu, a first for the rail network.[12:14] – Dan and Mallory’s pet care business origin story.[18:36] – How the cousins made it past through the rocky first few weeks and months.[21:53] – Why a personal touch is all you need to steal business from big corporations[23:58] – How rapid growth lead Dan and Mallory to experiment with group management.[27:55] – Pack Pro is born: the journey from in-person consulting to an online training powerhouse.[35:54] – What Pack Pro offers and how it can help your facility train staff more effectively.[40:21] – Reaching clients worldwide: Pack Pro’s global impact on the pet care industry.