Ep 342: Matkahuolto delivering parcels across Finland and the Nordics

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics: History of Matkahuolto carrying parcels Matkahuolto's public transport roots B2B, B2C and C2C deliveries Interacting with C2C via mobile apps as well as in-store Residential delivery and out-of-home delivery Matkahuolto's service point network Finnish consumers' delivery preferences Size of Matkahuolto's parcel locker network and service point network Density of out-of-home network Location of Matkahuolto parcel lockers Cross-border delivery and delivery partners, including Omniva, GLS and Bring Matkahuolto's sustainability commitments Customer experience and parcel lockers Using agnostic parcel locker networks and own parcel locker network Smartmile acquisition Publishing parcel locker data Redirecting parcels to nearby PUDO points