Ep 35 - Josh Parnell | Poor Communication is KILLING Your Shop

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HEREASTA is coming up September 24-26 in Raleigh. Be there or be square, dog! Register now and use code confess25 for $25.00 off your registration. Sign up HERETurnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.Tired of your shop’s social media looking like every other repair shop on the internet? Stand out with 47 Consulting. Learn more HERESend your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HEREWhen I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!In this episode, Bryan and Mike are joined by Josh Parnell of Limitless Leadership. Josh says that poor communication in the repair shop takes about 18% of a shop's income annually. So, how do you stop this from happening? Josh says one-on-one meetings with staff are effective, along with simply being intentional with each member of the staff. Check out Josh's podcast Limitless Leadership HERE00:00 Spelling Is Difficult for Some People (Braxton)03:25 Four-Day Work Week Benefits06:58 Shift Schedule: 4 Weeks On, 1 Off12:50 From Corporate to Faith-Driven Entrepreneur13:37 Grateful for Industry Collaboration18:20 "2025 Business Communication Report"21:32 "Shifting Focus from Negatives"25:39 Streamlined Estimating Process29:38 "Value of Technicians' One-on-Ones"34:05 Managing Team Communication37:53 Coaching Process Overview39:28 "Limitless Leadership Blueprint Launch"45:19 Hiring Decision for Business Growth48:36 Vision for Limitless Leadership Hub50:11 Cooperative Facade, Fierce Competition53:41 "People-First Engagement Boosts Performance"