Ep 350: Geopost B2B e-commerce research

Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research: Comparing B2B and B2C e-shoppers Surveying large corporates and SMEs Why delivery is crucial to business success Businesses' delivery expectations Importance of meeting commitments in delivery Solving delivery issues quickly Helping businesses track their deliveries Flexible delivery Improved customer service processes Delivery prediction and delivery slots Driver experience and expertise How businesses use delivery data