Ep 352: First and last mile strategy with Royal Mail

Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including: Changes at Royal Mail after the 2022 industrial dispute Removing domestic air freight and moving to road or rail Restructuring costs in the business, including labour rates Restoring relationships and confidence with stakeholders and customers Reform to Universal Service Obligation Strategic importance of Royal Mail's new Super Hub Reasons for locating the Super Hub in the Midlands Automation, efficiency, and competitiveness Diversifying Royal Mail's last mile delivery offering Relationship with Post Office Ltd for delivery Partnering with third-party PUDO networks Parcel lockers Challenges of delivering letters and parcels to remote areas Importance of getting pricing right