EP 36: How to Address and Mitigate Toxic Behaviors in Healthcare Teams

Toxic behaviors in healthcare significantly affect team dynamics and patient care. In this episode, Dr. Mitch Kusy, an organizational psychologist and professor at Antioch University, explores the damaging effects of toxic behaviors and leadership in healthcare, emphasizing the need for proactive management and culture change. He highlights the financial cost of such individuals and the high turnover they cause and proposes a four-phased feedback model for leaders to address these issues effectively, stressing the importance of respectful engagement and sincere apologies. Tune in and gain practical advice to foster a healthier work environment in healthcare. Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/