Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time

A healthy work culture does not happen by accident; it is built through shared ownership, visible leadership, and a clear commitment to helping people feel heard. In this episode, Aine Davern, Deputy Director of Nursing at Our Lady of Lourdes Hospital in Drogheda, Ireland, shares how her organization used the Pathway to Excellence framework to strengthen an already positive practice environment after the challenges of the pandemic. She discusses how the hospital’s journey began through the Magnet4Europe research project and evolved into a deeper focus on staff well-being, belonging, meaningful recognition, professional development, and shared decision-making. Aine also explains how active councils, nurse-led quality improvement projects, and visible leadership helped create a culture where incivility is addressed quickly and everyone feels responsible for maintaining respect. Tune in to learn how one hospital built a workplace culture where nurses feel supported, empowered, and proud to lead change! About Aine Davern: Aine Davern is the Deputy Director of Nursing at Our Lady of Lourdes Hospital in Drogheda, Ireland, where she helps lead nursing practice, professional development, and culture-building efforts across the organization. She has been with Our Lady of Lourdes since 2015 and previously served as a Nurse Manager CNM3 at Beaumont Hospital for over 14 years. Aine holds an MSc in Leadership from the Royal College of Surgeons in Ireland, a Diploma in Leadership and Quality from the Royal College of Physicians in Ireland, and a Diploma in Management and Employee Relations from the National College of Ireland. Her work centers on quality improvement, nursing management, staff well-being, and creating a positive practice environment where nurses feel valued and heard. Source What You’ll Learn In This Episode: Pathway to Excellence can serve as a practical roadmap for strengthening culture, staff well-being, and professional practice. A healthy work culture is sustained through shared ownership, not leadership directives alone. Staff well-being and belonging directly influence how nurses show up for one another and for their patients. Giving nurses a voice through councils, quality improvement projects, and professional development builds trust and engagement. Visible leadership helps create psychological safety by making leaders approachable, present, and connected to frontline teams. Meaningful recognition reinforces positive behaviors and reminds staff that their work and impact are seen. Frontline-led quality improvement is more powerful when staff identify the problems, own the solutions, and receive support to act. A strong positive practice environment creates resilience against bullying, incivility, and disrespect by making unacceptable behavior easier to recognize and address. Links & Resources: Connect with and follow Aine Davern on LinkedIn or reach out via email. Learn more about ANCC Nursing Pathways to Excellence. Watch and learn more about Women’s Gaelic Football. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Summary:  Leadership isn’t what you say; it’s what your team sees you do. In this episode, Jennylynde Renteria-Packham, founder of Courage Coaching and a Registered Nurse and Coach with more than 30 years of experience in Rehabilitation and Long-Term Care settings, discusses how leaders shape culture through self-awareness, behavior, and intentional communication. She explains that effective leadership begins with mastering internal self-talk and consistently walking the talk to build trust and credibility. She highlights vulnerability, transparency, and emotional regulation, especially through tools like the powerful pause, as essential to fostering psychological safety and accountability. She also emphasizes the importance of setting boundaries, empowering teams rather than fixing problems for them, and taking small, consistent actions to create sustainable change. Tune in to learn how to lead with clarity, confidence, and consistency, without burning yourself out! About Jennylynde Renteria-Packham: Jennylynde Renteria-Packham is a Registered Nurse and coach with more than 30 years of experience in rehabilitation and long-term care. She brings a strong background in administrative and operational leadership, grounded in a commitment to integrity and leading by example. Passionate about helping others succeed, she works with individuals to clarify their vision and map out actionable steps to achieve it. Known for her ability to balance encouragement with honesty, Jennylynde delivers difficult truths in a fair and constructive way while fostering a positive, supportive environment where teams and colleagues can thrive. What You’ll Learn In This Episode: Leaders set the tone for culture through their actions, not just their words. Negative self-talk directly undermines leadership effectiveness and must be addressed first. Vulnerability and transparency from leaders build trust and psychological safety within teams. Emotional regulation, especially the practice of pausing before responding, improves decision-making and communication. Empowering employees leads to stronger, more independent teams than constantly fixing their problems. Clear boundaries are essential to preventing burnout and creating sustainable leadership practices. Lasting behavior change comes from small, consistent steps supported by accountability. Links & Resources: Connect with and follow Jennylynde Renteria-Packham on LinkedIn or reach out to her via email! Discover the Courage Coaching website and book a complimentary session here! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Healthcare doesn’t have a burnout problem; it has a trust problem. In this episode, Hunter Joslin, CEO of Joslin Insight, shares how his company evolved from traditional consumer marketing roots into a healthcare data analytics and workforce engagement platform. During the COVID-19 pandemic, Joslin Insight partnered with organizations like AONL and the ANA to conduct large-scale longitudinal studies, uncovering critical workforce challenges, especially the overlooked struggles of nurse managers. Their research revealed a deep breakdown of trust between frontline nurses and leadership, alongside rising concerns like financial strain, workplace culture issues, and outdated leadership approaches. In response, Joslin developed a real-time employee engagement platform that helped organizations like LA General significantly reduce turnover and rebuild trust through continuous listening and action. Tune in to hear how real-time listening and data-driven leadership are helping organizations rebuild trust, reduce turnover, and transform culture from the inside out! About Hunter Joslin: Hunter Joslin is the President & CEO of Joslin Insight, a consultancy specializing in market research and data-driven decision-making for leading healthcare organizations, providers, and associations. Since becoming CEO in 2022, he has led the company’s transformation into a cloud-based analytics firm and spearheaded initiatives like Beyond Gratitude with AONL and The DAISY Foundation to address nurse leader mental health. He has conducted research and real-time insights work for major organizations, including ACHE, ANA, AONL, and health systems such as UVA Health and Wellstar, with his work featured in outlets like Forbes, TIME, The New York Times, and The New England Journal of Medicine. Hunter holds a business degree from Georgetown University and a master’s in theological studies from Loyola Marymount University, and he serves on the AONL Foundation Board. Source What You’ll Learn In This Episode: Healthcare organizations must adopt data-driven decision-making rather than relying on assumptions or legacy thinking. The COVID-19 pandemic exposed and accelerated deep workforce challenges, fundamentally reshaping expectations of leadership. Nurse managers represent a critical but under-supported group, experiencing the highest levels of strain within the workforce. A significant breakdown of trust exists between frontline staff and leadership, extending beyond dissatisfaction into feelings of betrayal. Traditional engagement methods, such as annual surveys, are insufficient for understanding and addressing real-time workforce needs. Continuous listening and rapid response to frontline feedback are essential for improving culture, engagement, and retention. Lasting organizational improvement requires abandoning outdated playbooks and taking targeted, proactive risks to drive meaningful change. Links & Resources: Connect with and follow Hunter Joslin on LinkedIn or reach out via email. Follow Joslin Insight on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Healthy culture work does not fail because people do not care. It fails when leaders treat it as a side project rather than weaving it into everyday practice. In this episode, Dr. Renee Thompson reflects on questions she received during the AONL conference and shares practical guidance for some of the most common culture challenges in healthcare. She explains why disruptive executives must be addressed by peers who already have credibility and trust, why senior leaders should avoid bypassing department managers to gather staff complaints, and how physician engagement often starts with one willing champion. She also discusses why HR must be involved from the beginning as a true culture partner rather than being brought in only when problems escalate. Most importantly, Dr. Thompson highlights what it really takes to sustain a healthy workforce: consistency, visibility, and making a respectful culture part of every huddle, meeting, and daily interaction. Tune in and learn how to turn culture work from a one-time effort into a lasting part of how your team operates. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: The best person to confront disruptive behavior is often a peer with an existing relationship. Leaders can unintentionally undermine managers when they bypass them to gather staff complaints. Physician engagement in culture work usually starts small and grows through consistency. HR should be treated as a proactive partner, not just a last stop for discipline. Sustainable culture change must be embedded into daily routines, not treated as extra work. Consistency is one of the most important drivers of a healthy workforce. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Learn more about the Framework here! Check out The 6 C’s: A Framework for Finding the Right Team Fit here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

A healthy workplace culture does not happen by accident. It takes leaders who are supported, developed, and equipped with practical tools to address challenges in real time. In this episode, Dr. Karen Uttaro, Senior Director of Professional Practice, Quality, and Regulatory at UMass Memorial Medical Center, explains how her organization turned post-pandemic leadership turnover into an opportunity to rethink leadership development and strengthen workplace culture. She emphasizes that leaders need structured support, dedicated time, and practical tools to effectively address incivility, which led UMass to implement bite-sized learning, peer discussions, and ongoing reinforcement. Karen also connects these strategies to the needs of new graduate nurses, highlighting the importance of communication skills, psychological safety, and guided reflection during their transition into practice. She underscores that executive support, clear behavioral expectations, and a focus on self-care are essential for helping both leaders and frontline staff succeed. Tune in and learn how intentional leadership development can strengthen culture, support nurses, and create healthier work environments. About Karen Uttaro: Dr. Karen Uttaro, DNP, RN, NPD-BC, NEA-BC, is the Senior Director of Professional Practice, Quality, and Regulatory at UMass Memorial Medical Center. She oversees regulatory compliance, professional practice, and quality for the Department of Nursing, including the ANCC PTAP-accredited Nurse Residency Practice Program and the organization’s Nursing Excellence Pathway to Excellence journey. Karen has more than 30 years of nursing experience and has spent over two decades at UMass Memorial, where she has led nursing education, staff development, and leadership growth initiatives. She holds a Doctor of Nursing Practice in Executive Nursing Leadership from Baylor University and is deeply committed to helping both leaders and new nurses build the skills they need to thrive. What You’ll Learn In This Episode: Leaders must show up with empathy, clarity, and presence, recognizing that high-stakes moments exist even if they don’t feel high-stakes to them. Sending more emails to gain control often creates chaos; communication should be intentional, consolidated, and triaged to reduce noise. Visibility is built through small, consistent actions, such as walking to meetings, sharing meals, and acknowledging others, which can profoundly impact confidence and development. When emotions rise, the best response is to pause or step aside gracefully, prioritizing composure over winning the moment. Trust functions like a reputation bank account: consistent deposits of reliability and respect create credibility when it’s most needed. Links & Resources: Connect with and follow Karen Uttaro on LinkedIn. Follow UMass on LinkedIn and visit their website! Email Karen directly here. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Cultivating a nourished environment free from violence.  In this episode, Dr. John Voight, Vice President and Chief Nursing Officer at Memorial Hermann Woodlands Medical Center, talks about shifting from infrastructure-based security to clinical prevention strategies. He discusses implementing diagnosis-specific training and using early identification tools such as STAMP to anticipate aggression. He also highlights the importance of leadership engagement through "listening tours" and town halls to build staff trust. This episode focuses on creating a culture of safety by moving from reactive security to proactive, compassionate clinical care and leadership accountability.  Tune in to cultivate a safe, nourishing environment for your team! About Dr. John Voight: Dr. John Voight is an Army veteran and former law enforcement officer who transitioned into healthcare as an emergency department nurse. He currently serves as the Vice President and Chief Nursing Officer at Memorial Hermann Woodlands Medical Center. He co-chairs the System Workplace Violence Committee and is a national speaker on workplace violence prevention strategies, leveraging his unique background in combat training and policing to improve healthcare safety.  What You’ll Learn In This Episode: The difference between Workplace Violence 1.0, which focuses on infrastructure, and 2.0, which prioritizes clinical interventions. How early identification tools like STAMP allow nurses to recognize signs of aggression before they escalate. Why treating behavioral health crises as medical emergencies, similar to strokes or heart attacks, leads to faster stabilization. The necessity of hands-on, role-based de-escalation training to build muscle memory in high-risk scenarios. How leadership "listening tours" and rounding provide more valuable safety feedback than standard surveys. Strategies for modifying the clinical environment, such as using LED lights, to reduce triggers for neurodivergent populations. Links & Resources: Connect with and follow Dr. John Voight on LinkedIn or e-mail him! Follow Memorial Hermann on LinkedIn and explore their Website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

What if HR stopped being the “principal’s office” and became your most trusted partner? In this episode, Shana Scales discusses transforming HR into a relationship-driven business partner at Lake Charles Memorial Health System. She explains how trust, transparency, and frontline engagement reshape HR's support for leaders and employees. She also shares how cultural influencers and continuous feedback loops create real organizational change. Finally, she introduces the “Five C’s” framework that anchors culture and strategy. Tune in to learn how HR can drive culture, trust, and real business impact. About Shana Scales: Shana Scales is the Chief Human Resource Officer at Lake Charles Memorial Health System, where she leads people and culture strategy with a strong focus on relationships, trust, and transparency. With experience spanning healthcare and beyond, she has driven initiatives in employee wellness, diversity education, and long-term talent planning. Shana is known for championing a partnership-driven HR model and elevating employee engagement through innovative programs such as cultural influencers and frontline rounding. She is also a passionate advocate for exposing young people to careers in healthcare and fostering strong, connected teams. What You’ll Learn In This Episode: Relationships form the foundation of an effective HR partnership. HR maintains visibility and presence by actively engaging with frontline staff. Trust and transparency establish credibility across the organization. Data and organic conversations jointly inform better decision-making. Culture is a shared responsibility, owned by every employee and guided by strategic frameworks like the Five C’s. Links & Resources: Connect with and follow Shana Scales on LinkedIn or reach out via email! Follow Lake Charles Memorial Health System on LinkedIn and visit their website! Get a copy of Shana’s book, The Fairy Healthmother, here! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In a healthcare environment where complexity, uncertainty, and burnout have become the norm, leaders need more than better tactics. They need a different way of thinking. In this episode, Dr. Michael Hein, Senior Vice President at MEDI Leadership, executive coach, and author of Shifting Toward Unorthodoxy, explores why traditional leadership models no longer serve today’s healthcare systems. He explains how leaders often respond to uncertainty by reaching for control, whether through policies, procedures, or rigid decision-making, but that instinct can slowly erode autonomy and damage relationships. Dr. Hein shares why leadership today is less about having the right answers and more about creating the conditions for people to discover useful answers together. He also dives into the power of curiosity, the importance of inner work, and the difference between control and influence in shaping healthy, high-functioning teams. Tune in for a thoughtful conversation on leading with humility, curiosity, and courage in a healthcare system that demands a more human-centered approach. About Dr. Michael Hein: Dr. Michael Hein is Senior Vice President at MEDI Leadership, where he coaches healthcare leaders and supports leadership development in complex care environments. He is an executive coach, physician, former chief medical officer, educator, and author of Shifting Toward Unorthodoxy: Ten Unconventional Mindsets That Help Healthcare Leaders Succeed in a Complex World. Across his career, he has served in executive leadership roles in healthcare systems, led large-scale transformation initiatives, and helped organizations build more adaptive, high-performing cultures. His background spans clinical care, academic medicine, public health collaboration, healthcare innovation, and physician leadership development. Things You’ll Learn: Healthcare leaders often default to control when facing uncertainty, but that approach can chip away at trust, autonomy, and morale. Leadership in complex environments is less about having the right answers and more about helping people discover useful answers together. Policies, procedures, and standardization have limits when the deeper challenge is relational and cultural. Curiosity can help leaders respond more effectively to conflict, uncertainty, and competing perspectives. Power is not limited to titles or positions; leaders can create healthier cultures by choosing influence over control. Links & Resources: Connect with and follow Dr. Michael Hein on LinkedIn. Follow MEDI Leadership on LinkedIn and discover their website. Send MEDI Leadership an email here.  Check out Dr. Michael Hein’s book Shifting Toward Unorthodoxy here.  Check out Renee’s book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here. Check out Renee’s book, Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here.  Learn about the Eradicating Bullying & Incivility eLearning Program here.  Link to 33 Scripts to Address Disruptive Behavior - https://healthyworkforceinstitute.com/33-ways-podcast/ Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Addressing disruptive behavior at work is not just a people issue; it is a business risk. In this episode, host Dr. Renee Thompson explains why HR should not be brought in only after workplace issues escalate. She discusses how disruptive behavior, bullying, and incivility drive turnover, disengagement, medical errors, and financial losses, and why leaders must stop treating these issues as secondary. Dr. Thompson argues that HR is uniquely positioned to help leaders build a strong business case for change, identify patterns, and support accountability through better documentation and strategy. She also shares practical ways leaders can strengthen their partnership with HR, from tying behavior to performance to using workplace data and creating consistent consequences for harmful conduct. Tune in to learn how intentionally partnering with HR can help leaders reduce organizational risk and build a healthier, more accountable work culture. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Disruptive behavior and incivility create measurable business risk through turnover, disengagement, medical errors, and rising costs. HR is a critical partner in culture change and should be involved early, not only after issues escalate. Leaders and HR share responsibility for addressing behavior, documenting concerns, and reducing organizational risk. Behavioral expectations should carry the same weight as performance metrics in reviews and accountability conversations. Many workplace issues persist because leaders avoid direct conversations and rely on silence instead of timely, respectful feedback. Data such as turnover, complaint patterns, exit interviews, and early employee experiences can help organizations respond more proactively. Consistent consequences are essential if organizations want to truly address disruptive behavior and create a healthier culture. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Learn more about the Framework here! Check out The 6 C’s: A Framework for Finding the Right Team Fit here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

You can’t build a true culture of patient safety without psychological safety. In this episode, Dr. Renee Thompson sits down with Dr. Stephanie Stovall, Chief Quality Officer at OSF HealthCare, to unpack the very real link between workplace culture and clinical outcomes. Stephanie explains why fear of being “picked apart” or punished makes people less likely to speak up. That silence puts patients at risk. She shares a pivotal early-career story about a medication decision, and how strong feedback, paired with a follow-up conversation, can protect patients and build confidence instead of shame. They also dig into what it looks like when safety becomes “as automatic as getting dressed,” why anonymous reporting can signal low psychological safety, and how real-time debriefs shift teams from blame to collaborative problem-solving. Tune in to hear practical ways leaders can build trust, strengthen speaking-up behaviors, and make Safety everyone’s job, every day. About Dr. Stephanie Stovall: Dr. Stephanie Stovall is the Chief Quality Officer at OSF HealthCare in Peoria, Illinois, where she leads enterprise efforts to strengthen quality, safety, and high-reliability care. Before OSF, she spent more than a decade at Lee Health in Fort Myers, serving as Chief Quality and Safety Officer while also practicing as a pediatric infectious diseases physician for over 13 years. Her leadership experience also includes key roles at Golisano Children’s Hospital of Southwest Florida, including interim Chief Quality and Patient Safety and Medical Director positions focused on pediatric epidemiology, infectious diseases, and quality and safety.  A clinician by training and a safety leader by calling, Dr. Stovall is passionate about the link between how teams treat each other and how safely care is delivered. She emphasizes that psychological safety is the foundation for a true culture of patient safety, because people are far more likely to speak up and prevent harm when they feel safe to do so. She earned an MS in Healthcare Quality and Safety from the Johns Hopkins Bloomberg School of Public Health and completed pediatric infectious diseases fellowship training at St. Jude Children’s Research Hospital and the University of Tennessee Health Science Center. Source What You’ll Learn In This Episode: Psychological safety is not optional. It is the foundation for patient safety. Fear of punishment or being “picked apart” reduces speaking up, and silence creates risk. In-the-moment corrections should be clear and direct, especially when safety is at stake. “Closing the loop” after abrupt feedback helps the learner feel supported instead of shamed. Culture should feel automatic. Safety should be as routine as getting dressed for work. Anonymous reporting can be a signal that people do not feel safe raising concerns openly. Safety measurement is more than a number: trends, context, and timing matter. Real-time debriefs and structured reviews reduce blame and help teams address recurring patterns. Links & Resources: Connect with and follow Dr. Stephanie Stovall on LinkedIn. Follow OSF Healthcare on LinkedIn and visit their website! Listen to 33 Scripts to Address Disruptive Behavior here.  Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Are you ready to transform a toxic work environment into a culture of kindness and professional respect? In this episode, Linda Crockett, Founder of the Canadian Institute of Workplace Bullying Resources, discusses the critical strategies needed to identify and dismantle bullying and incivility within the healthcare industry. She shares her professional expertise on fostering psychological safety and provides actionable insights for those navigating high-stress medical environments. Furthermore, she highlights the importance of organizational accountability in protecting the mental health of frontline workers. By emphasizing the need for systemic change, the conversation illustrates how leadership and individual staff members can work together to sustain a healthy workforce. Tune in to this insightful episode of Coffee Break to learn how you can do your part in breaking the cycle of workplace bullying! About Linda Crockett: Linda Crockett is a recognized leader in workplace psychological safety and a trailblazer in advancing diverse, equitable, inclusive, and accessible (DEIA) workplaces. With 38 years in social work and 15 years specializing in workplace psychological safety, she is a national and international authority on trauma-informed, culturally grounded approaches to workplace bullying, harassment, discrimination, and systemic harm. She is the founder of the award-winning Canadian Institute of Workplace Bullying Resources (CIWBR) and the nonprofit Canadian Institute of Workplace Harassment and Violence (CIWHV). Linda provides prevention, intervention, repair, and recovery services; supports trauma-informed return-to-work planning; mentors professionals; and serves as an expert panelist shaping restorative engagement efforts within Canada’s federal public service. A master’s-level clinical social worker with advanced trauma therapy certifications, Linda combines academic rigor with practical expertise to help organizations rebuild trust, promote healing, and create psychologically safe, accountable workplace cultures. Source What You’ll Learn In This Episode: Individual silence allows workplace toxicity to grow, making every team member responsible for identifying and addressing incivility. Sustaining a healthy professional culture requires systemic organizational change, not just individual acts of kindness. Cultural transformation in healthcare happens through consistent, incremental actions rather than quick fixes. Professional isolation is both a consequence and a tool of workplace bullying, making connection to support networks essential. Specialized external resources are critical for managing complex interpersonal dynamics and guiding organizations from crisis to stability. Links & Resources: Connect with and follow Linda Crockett on LinkedIn or reach out via email! Follow the Canadian Institute of Workplace Bullying Resources on LinkedIn and visit their website! Discover the Canadian Institute of Workplace Harassment and Violence here! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Healthcare workforce shortages won’t be solved in college; they start in high school. In this episode, Dr. Bryan Sisk, Senior Vice President and Chief Nurse Executive for Memorial Hermann Health System, discusses how the innovative HEAL High School is building a sustainable healthcare workforce by investing in students as early as ninth grade. He shares how a first-of-its-kind partnership creates a “working hospital” inside a high school, equipping students with industry-recognized certifications and real-world clinical exposure. He explains why mentorship, professional standards, and communication skills are just as critical as clinical training in preparing the next generation. He also highlights how hiring locally and removing barriers to entry can directly advance health equity and strengthen entire communities. Tune in to hear how bold thinking, strong partnerships, and early investment in young people could reshape the future of healthcare. About Dr. Bryan Sisk: Bryan Sisk, DNP, RN, NE-BC, serves as Senior Vice President and Chief Nursing Executive for Memorial Hermann Health System. In this role, Sisk leads the strategic direction of the organization’s nursing workforce, comprising more than 14,000 registered nurses. Dr. Sisk is a 20-year veteran of the U.S. Army. He has served in various leadership roles – ranging from Chief Nurse Officer, nurse advocacy and leadership development, preventive medicine, and public health in military, government, for-profit, and not-for-profit health systems. He is a strong advocate for the nursing profession, works tirelessly to reduce barriers to health care as a career, and is passionate about creating supportive environments that accelerate personal and professional growth. He championed the newly formed Memorial Hermann Institute for Nursing Excellence that leverages frontline multidisciplinary teams to reimagine how care is delivered to all patients, now and for generations to come. In addition, Dr. Sisk is a member of the team that created the first-of-its-kind Health Education and Learning (HEAL) High School, a partnership between Aldine Independent School District, Memorial Hermann, and Bloomberg Philanthropy designed to offer robust academic programming, work-based learning, and early employment into pathways that provide a lifetime of growth with continuing education opportunities. Dr. Sisk routinely speaks on a wide range of topics and is an active mentor. He is a native Texan who loves sports, music, and outdoor activities, and lives in Houston with his wife of 35 years and their twin sons. His daughter is also a proud emergency department nurse in Central Texas. Source Links & Resources: Connect with and follow Dr. Bryan Sisk on LinkedIn. Follow Memorial Hermann Health System on LinkedIn and visit their website! Learn more about HEAL High School here! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Eliminating workplace bullying doesn’t start with policies; it starts with vision. In this episode, host Dr. Renee Thompson discusses why a leader’s clear, intentional vision is the missing ingredient for addressing workplace bullying and incivility. She explains why “vision first, culture second” is essential for shaping consistent behaviors and preventing teams from defaulting to unhealthy norms. Dr. Thompson shares how a practical, department-specific vision acts as a guidepost for daily decision-making and accountability. She also offers real-world examples of how leaders can translate vision into observable behaviors that create respectful, psychologically safe work environments. Tune in to learn how defining and modeling a clear cultural vision can transform the way teams treat one another and build healthier workplaces. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Eliminating workplace bullying and incivility begins with a leader clearly defining the culture they want to create. A compelling vision provides a “true north” that guides behavior, decision-making, and accountability during everyday work and moments of stress. Vision is not a mission statement or list of values, but a vivid, practical picture of how people treat one another day to day. Culture change is most effective when visions are specific to each department’s realities, challenges, and work environment. Translating vision into explicit, observable behaviors helps teams align expectations and sustain a respectful, psychologically safe workplace. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Tolerating one toxic high performer can quietly damage an entire team. In this episode, host Dr. Renee Thompson discusses how leaders can effectively address bullying and incivility from clinically competent but disruptive employees. She explains why vague expectations allow bad behavior to persist and how clearly defined behavioral standards create accountability. Drawing on the “love ’em, but leave ’em” approach, Dr. Thompson outlines how to hold difficult but respectful conversations that balance truth with grace. She emphasizes that professionalism and kindness are as essential to patient outcomes as technical skill, and must be treated as non-negotiable. Tune in to learn practical strategies for protecting culture, restoring psychological safety, and leading with clarity and courage. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Workplace bullying and incivility have a measurable negative impact on employee engagement, retention, well-being, and patient outcomes. Clinically competent employees must still be held accountable for professional behavior, technical skill alone does not excuse disrespectful conduct. Leaders must set clear, specific behavioral expectations and involve the team in defining what is acceptable and unacceptable. Honest, respectful conversations that balance truth with grace are essential for addressing disruptive behavior while maintaining dignity. The “love ’em, but leave ’em” approach allows leaders to care for employees while being willing to remove those who consistently violate behavioral standards, protecting team culture and psychological safety. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

Burnout isn’t a personal failure. It’s often the result of misaligned values, poor boundaries, and leaders who don’t realize they’re running on empty. In this episode, Dr. Andrea Coyle, Chief Clinical and Innovation Officer at SE Healthcare, shares her personal journey through burnout, describing how constant organizational change and exclusion from leadership spaces eroded her sense of value and initially led her to misinterpret warning signs like cynicism and exhaustion. She explains the concept of “humility through acceptance,” highlighting how asking for help, setting boundaries, and improving communication can break the cycle of burnout. Andrea also offers practical strategies for presence, stress management, and habit-building, including slowing down, creating supportive systems, and cultivating self-awareness. She emphasizes that leaders experience burnout alongside frontline clinicians and that fostering a culture of awareness is essential for sustainable healthcare leadership. Tune in and learn how to recognize burnout early, realign with your values, and build habits that support long-term resilience! About Andrea Coyle: Andrea Coyle, DNP, MHA, NEBC, is a seasoned healthcare executive, innovation leader, and inspirational speaker based in Charleston, South Carolina. Currently serving as Chief Clinical and Innovation Officer at SE Healthcare, she leads strategic initiatives that elevate quality of care, patient satisfaction, nurse engagement, and provider well-being. A 2019 DAISY Nurse Leader Honoree, Andrea is widely recognized for her leadership acumen and ability to drive meaningful change across complex healthcare systems. She brings nearly two decades of experience from the Medical University of South Carolina, where she directed Professional Excellence and Magnet Programs, and she continues her global impact as owner and consultant at Overseas Nursing Excellence (O.N.E.). Passionate about developing people, Andrea coaches and mentors emerging leaders to overcome barriers, accelerate career growth, and lead with clarity and purpose. She is also the creator and host of The Shift with Dr. Andrea Coyle podcast, where she explores modern leadership in healthcare. What You’ll Learn In This Episode: Burnout manifests as cynicism, exhaustion, and loss of self-efficacy long before individuals recognize it. Many leaders mistake burnout symptoms for personal failure rather than systemic strain. Misalignment between a leader’s values and an organization’s erodes motivation and well-being over time. Awareness and naming burnout is the first step toward meaningful intervention and change. Leaders who hide burnout perpetuate unhealthy cultures and block early opportunities for support. Links & Resources: Connect with and follow Andrea Coyle on LinkedIn. Follow SE Healthcare on LinkedIn and visit their website! Listen to The Shift with Dr. Andrea Coyle podcast here. Listen to Renee’s interview on The Shift podcast here. Call Andrea directly at +1 (843) 478-1135. Email Andrea directly here. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

A respectful culture doesn’t happen by accident; it’s built through values, leadership, and systems that hold everyone accountable. In this episode, Dr. Gerald Hickson, Founding Director of the Vanderbilt Health CPPA, discusses what it truly takes to create and sustain a culture of safety and respect in healthcare. He explains why clearly defined core values must guide decisions during crises, how leadership credibility depends on fairness and consistency, and why peer-to-peer accountability is more effective than top-down punishment. Dr. Hickson explores the “coffee conversation” model for addressing early signs of unprofessional behavior, the role of data in identifying harmful patterns, and how structured escalation prevents small lapses from becoming systemic risks. He also shares how infrastructure, AI-assisted reporting, and interdisciplinary huddles help organizations respond quickly to serious concerns while supporting clinicians, and he closes with reflections on leadership courage, sustainability, and why respectful behavior is inseparable from patient safety and team performance. Tune in to learn how to build a culture where accountability, trust, and safety reinforce one another! About Dr. Gerald Hickson: Gerald B. Hickson, MD, is the Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, and Founding Director of the Vanderbilt Health CPPA. Since joining Vanderbilt in 1982, he has held senior leadership roles in clinical affairs, risk prevention, and systemwide quality and safety, including Senior Vice President of Quality, Safety, and Risk Prevention, helping advance high reliability and professional accountability at VUMC. For more than three decades, Dr. Hickson’s research has explored why patients pursue litigation, why some clinicians attract disproportionate claims, and how health systems can intervene early with high-risk behaviors. His work has produced 170+ peer-reviewed publications and led to widely adopted programs such as PARS® and CORS℠, now used in over 200 U.S. hospitals. A national leader in patient safety and professionalism, he chairs the board of the Institute for Healthcare Improvement, serves on the board of Keck (USC) Health System, and advises international regulators. What You’ll Learn In This Episode: A culture of safety starts with clearly articulated core values that leaders consistently uphold, especially under pressure. Peer-to-peer conversations are more effective than punishment because they promote reflection and self-regulation instead of defensiveness. Small lapses in behavior often signal larger patterns, and data systems help organizations intervene before harm occurs. Most professionals correct behavior after a single respectful conversation when expectations are clear and fair. Infrastructure, not good intentions, determines whether accountability is applied consistently across roles and hierarchies. Links & Resources: Connect with and follow Dr. Gerald Hickson on LinkedIn. Follow Vanderbilt Health on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

You don’t get to choose when the stakes are high, but you do choose how you show up. In this episode, Caitlin Gardner, founder of Blooming Communications, explores how leaders can communicate with calm confidence in high-stakes environments, particularly in healthcare, where what feels routine to one person can be life-changing for another. She explains why human connection matters even more in an AI-driven world and how stepping out from behind email and screens fosters trust more quickly than endless digital messages. Caitlin shares practical tactics, including triaging communication like clinical care, reducing email noise, and increasing visibility through small habits such as walking to meetings, sharing meals, and maintaining eye contact. She also addresses conflict management through techniques like the “pregnant pause,” graceful exits when emotions rise, and building a “reputation bank account” by making consistent trust deposits before they are needed. Tune in and learn how to lead with steady presence, stronger relationships, and better outcomes when pressure is highest! About Caitlin Gardner: Caitlin Gardner, CFE, is an award-winning communications and brand leader with 20 years of experience helping B2B brands and executives grow with clarity, credibility, and impact. As Founder and Chief “Gardner” of Blooming Communications, she partners with leaders to sharpen strategy and turn authentic stories into measurable results through PR, thought leadership, and integrated marketing campaigns. A professional keynote speaker and professor at the University of Florida, Caitlin shares her Strategic Communications Playbook and teaches entrepreneurship, innovation, and modern communications. Known for inspiring teams and connecting with diverse audiences, she blends creativity with business insight to drive revenue, relevance, and lasting brand equity. What You’ll Learn In This Episode: Leaders must show up with empathy, clarity, and presence, recognizing that high-stakes moments exist even if they don’t feel high-stakes to them. Sending more emails to gain control often creates chaos; communication should be intentional, consolidated, and triaged to reduce noise. Visibility is built through small, consistent actions, such as walking to meetings, sharing meals, and acknowledging others, which can profoundly impact confidence and development. When emotions rise, the best response is to pause or step aside gracefully, prioritizing composure over winning the moment. Trust functions like a reputation bank account: consistent deposits of reliability and respect create credibility when it’s most needed. Links & Resources: Connect with and follow Caitlin Gardner on LinkedIn. Follow Blooming Communications on LinkedIn and Instagram and visit their website! Email Caitlin directly here. Buy Fisher Jefferson’s book The Next Conversation here. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

What happens when a healthcare leader finally steps away from the chaos? In this episode, Dr. Megan Carter, President and Founder of MC Health Care Consulting, discusses how stepping away from nonstop crisis mode led her to heal from burnout, redefine her identity beyond titles, and ultimately launch the Chaos Whisperer movement. She shares how years of fight-or-flight leadership left her nervous system dysregulated, and how intentional reflection, nervous-system work, and support from peers helped her imagine a healthier way to lead. Dr. Carter explains why today’s nurse leaders often feel trapped in meetings, interruptions, and firefighting, rather than focusing on their teams and patient care. She also outlines practical strategies for reclaiming time, addressing unspoken expectations, and creating protected space for meaningful leadership work. Tune in to discover how healthcare leaders can transition from merely surviving to thriving, and lead with clarity, impact, and humanity! About Dr. Megan Carter: Dr. Megan Carter is an innovative nurse executive with nearly 20 years of experience leading healthcare teams in hospitals across the country. She is a proud graduate of Duke University, where she received her DNP in Executive Leadership and is board-certified as an Advanced Nurse Executive. She is also a graduate of the Nurse Executive Fellowship through the AONL. Dr. Carter is the President & Founder of MC Health Care Consulting, where she has started the Chaos Whisperer movement for busy healthcare leaders. As a published author & consultant, she is helping healthcare and nurse leaders address burnout, overwhelming workloads, and meeting overload through her patented frameworks and programs, including the Simplify to Impact workshops, keynote speaking, consulting and executive coaching. Dr. Carter is the host of “The Chaos Whisperers of Healthcare” podcast, where she and her guests give busy healthcare leaders the practical tips and tools they need to go from surviving to thriving in leadership. She is an active board member of the North Texas Organization for Nursing Leadership and supports the work of the Education Committee and the Membership Committee. She is also a member of the AONL Annual Conference Committee and an advisory board member of the Texas Christian University DNP program. What You’ll Learn In This Episode: Leadership burnout is driven by nervous system dysregulation as much as excessive workload. Healthcare leaders often tie their identity and worth to titles, productivity, and constant availability. Nurse leaders are overwhelmed because they lack control over their time, priorities, and unspoken expectations. Protected time is essential for clinician support, patient safety, and quality outcomes. When leaders reclaim time and regulate their energy, culture, well-being, and patient outcomes improve. Links & Resources: Connect with and follow Dr. Megan Carter on LinkedIn. Follow MC Health Care Consulting on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson chats with Kristen Gilmore, the Program Manager for Nurse Well-Being at Jefferson Health, about what nurse well-being looks like when it’s thoughtfully designed and fully integrated into the workplace. Kristen shares how her inaugural, grant-funded role supports nurses across all career stages – from new graduate nurses to nurse leaders. The conversation explores how Jefferson Health embeds well-being directly into clinical environments through nurse coaching and therapy-based programs, including pet, music, and art therapy, without disrupting patient care. Listeners will gain insight into why stress drives incivility and turnover, how proactive support improves retention, and why investing in nurse well-being is a leadership responsibility, not a perk. What You’ll Learn in This Episode What an effective nurse well-being role actually looks like How therapy-based programs support nurses during their shifts Why stress fuels incivility and unhealthy work cultures How nurse coaching strengthens new graduate confidence and retention Why leadership well-being is essential to workforce stability About Kristen Gilmore Kristen Gilmore, MSN, RN, CEN, TCRN, NE-BC, NC-BC, is the inaugural Program Manager for Nurse Well-Being at Jefferson Health, supporting the Bucks, Frankford, Einstein Montgomery, and Torresdale campuses. She has a background in emergency nursing and nursing leadership and is deeply committed to advancing clinician well-being. Kristen serves as President of the Philadelphia Chapter of the Emergency Nurses Association (ENA) and chairs the ENA National Wellness Committee. She is a board-certified nurse coach, Certified SMART Practitioner, national speaker, and co-author in the Journal of Emergency Nursing. Her work focuses on integrating evidence-informed well-being strategies into real-world clinical settings. Links & Resources Email Kristen: [email protected] Connect with Kristen on LinkedIn Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!  Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this special year-end episode of the Coffee Break Podcast, Dr. Renee Thompson closes out 2025 with reflection, clarity, and intention. Instead of a traditional recap, Renee shares what truly stood out to her this year – the ideas that shaped her thinking, the language she kept returning to, and the lessons that influenced how she leads, coaches, and lives. Through personal stories and professional insight, Renee explores the power of truth paired with grace, the difference between a judger lens and a learner lens, and why having a clear vision for culture matters more than ever. She also reflects on boundaries, productivity, and self-leadership, offering listeners permission to protect their time, energy, and well-being. This episode is perfect for healthcare leaders who want to end the year grounded and begin the next one intentionally. About Dr. Renee Thompson Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn in This Episode Why effective feedback requires both truth and grace – and what happens when one is missing How shifting from a judger lens to a learner lens changes growth, resilience, and self-leadership Why leaders must clearly articulate and repeatedly communicate their vision for culture How “space and permission” create safer conversations about behavior and accountability What setting “bumpers” can teach us about boundaries, productivity, and sustainability Why being an “advice monster” can get in the way of real leadership and coaching How protecting yourself as the asset benefits your team, organization, and future Practical reflection prompts to help you move from 2025 into 2026 with intention Links & Resources Connect with and follow Dr. Renee Thompson on LinkedIn Learn more about the Healthy Workforce Institute on their LinkedIn and website Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and Amazon #1 Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders on Amazon  here! And on the website here.  Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Heidi Kosanke to explore one of the most critical, and often overlooked, issues in nursing today: how we prepare and support preceptors and students during the transition to practice. Together, Renee and Heidi unpack what shifted in clinical education after the pandemic, why so many preceptors feel unprepared, and how this gap directly impacts new graduate confidence, communication, and retention. Heidi shares insights from her research and real-world experience, including how inadequate preceptor preparation can unintentionally contribute to stress, incivility, and unsafe learning environments. This episode is especially valuable for nurse leaders, educators, academic partners, and anyone invested in creating stronger academic–practice partnerships and healthier transitions for new nurses. What You’ll Learn in This Episode Why the transition to practice really begins in the final semester of nursing school The hidden gaps in traditional preceptor training programs How poor preparation contributes to stress, incivility, and moral distress Practical strategies to support preceptors, students, and faculty Why well-being and clinical judgment must be taught together How academic–practice partnerships can become a true win–win About Dr. Heidi Kosanke Dr. Heidi Kosanke, DNP, MSN/Ed, RN, is an Assistant Clinical Professor and Program Director at the University of Arizona College of Nursing. She has over 20 years of nursing experience and is passionate about preparing practice-ready nurses who can remain resilient in the face of challenges. Heidi is the co-author of Building Social Resilience in Nursing, a workbook designed to help nursing students develop strong social support systems and positive coping skills. Her work focuses on improving the confidence, well-being, and self-efficacy of nurse preceptors so they can better support students and new graduate nurses during the transition to practice. Links & Resources Connect with Dr. Heidi Kosanke on LinkedIn Email Heidi at [email protected] Check out her company on LinkedIn Check out her website: www.enhancedpreceptors.com Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Tera Gross, Chief Nursing Officer at Mayo Clinic in Florida, for a thoughtful and practical conversation about what it truly takes to lead well in today’s healthcare environment. A seasoned nurse executive and national nursing leader, Tera shares how intentional leadership development, strong relationships, and a quality improvement mindset can shape culture, improve outcomes, and reduce disruptive behaviors across teams. From fostering psychological safety to equipping leaders with the skills to give and receive feedback, this episode is packed with real-world insights leaders can immediately apply. This conversation is especially valuable for nurse leaders, executives, and anyone responsible for shaping culture in complex healthcare systems. What You’ll Learn in This Episode Why leadership development must go beyond technical skills and focus on relationships, influence, and trust How fostering a culture of feedback improves accountability and psychological safety Practical strategies for addressing disruptive behavior with curiosity, clarity, and consistency How quality improvement is a mindset, not just a project Why interprofessional leadership alignment is essential to a healthy work culture Lessons from Tera’s leadership journey and how reflection shapes better leaders About Dr. Tera Gross Tera L. Gross, DNP, RN, NEA-BC, CENP, FACHE, is the Chief Nursing Officer for Mayo Clinic in Florida. She has served in progressive leadership roles at Mayo Clinic for nearly 25 years in both Minnesota and Florida. Tera is a Fellow of the American College of Healthcare Executives, Assistant Professor of Nursing at the Mayo Clinic College of Medicine, and a recipient of the Diamond Quality Fellow Award from the Mayo Quality Fellows Program. She currently serves as Region 4 Director on the American Organization for Nursing Leadership (AONL) Board of Directors and is passionate about empowering healthcare leaders to thrive through quality improvement, integrity, and intentional leadership.  Links & Resources Connect with Dr. Tera Gross on LinkedIn Email Tera at [email protected] Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Courtney Ruck, Divisional Director for Critical Care at Tower Health and one of the organization’s champions for creating a culture of civility. A nurse leader who blends compassion, accountability, and action, Courtney shares her personal journey – from being a new nurse afraid to speak up to becoming a DNP-prepared leader determined to break the cycle of bullying and incivility in healthcare. Courtney opens up about her early experiences with disruptive behavior, how those moments shaped her leadership, and why psychological safety is non-negotiable in today’s demanding healthcare environment. She and Renee discuss the power of collective learning, the impact of equipping leaders with real scripts and strategies, and the importance of building a culture where accountability and kindness coexist. Anyone who wants to strengthen team culture, support new nurses, or become a more confident leader will find this conversation incredibly relatable…and encouraging. About Dr. Courtney Ruck Courtney Ruck, DNP, RN, SCRN, NEA-BC, is the Divisional Director for Critical Care at Tower Health in Reading, PA. With more than eight years of leadership experience, she is known for elevating patient care, advancing professional practice, and creating supportive, high-performing teams. Courtney previously served as Nursing Unit Director of the Neuroscience Stroke Unit at Reading Hospital, leading expansion efforts and implementing innovative engagement strategies. Courtney earned her Doctor of Nursing Practice from West Chester University, where she focused on leadership support and bedside engagement to build a culture of civility. She is passionate about developing future nurse leaders and fostering environments where accountability, compassion, and clinical excellence thrive. What You’ll Learn in This Episode Why culture shaped Courtney’s leadership journey,  including the early experiences with bullying that motivated her to work toward safer, kinder environments. How leaders can build psychological safety so new nurses feel supported, confident, and willing to speak up. The power of cohort learning and how bringing 70+ nurse leaders together created shared language, alignment, and vulnerability across Tower Health. Why scripts matter and how using structured communication tools helps leaders address disruptive behavior with clarity and not avoidance. How to embed Healthy Workforce practices into everyday leadership, including making “Healthy Workforce” a standing agenda item. Simple, practical cultural strategies — from welcoming new hires with intention to preparing for difficult conversations. A fun closing surprise: Courtney’s obsession with sourdough baking…and why learning new skills fuels her joy. Links & Resources Connect with Dr. Courtney Ruck on LinkedIn Email Courtney at [email protected] Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dennis W. Pullin, FACHE, President and CEO of Virtua Health and an influential voice in healthcare leadership. Known for his commitment to being a “champion of humanity” and for leading with presence, purpose, and heart, Dennis shares insights on culture, authenticity, and what it truly means to show up as a leader. From discussing the leadership lessons woven through his Amazon bestselling book Suited for Leadership to exploring how he fosters respect and belonging across a large health system, Dennis offers a powerful reminder that great leadership isn’t about status…it’s about how you treat people. If you want to learn how to lead with courage, authenticity, and humanity, this episode is for you. About Dennis Pullin Dennis W. Pullin, FACHE, is the President and CEO of Virtua Health, an academic health system in New Jersey serving communities across more than 400 locations. Widely recognized for his transformational leadership, Dennis has been named one of the Top 10 Healthcare Leaders in the U.S., a Top 25 Innovator, and one of Modern Healthcare’s 100 Most Influential People. A thought leader, board member, educator, and advocate for health equity, he is also the author of the bestselling book Suited for Leadership: How to Show Up with Purpose to Have a Lasting Impact. What You’ll Learn in This Episode How Dennis defines being “suited” for leadership — and why it has nothing to do with clothing Why authenticity is the most attractive trait in a leader How he creates a culture of respect, belonging, and shared purpose at Virtua Health What it looks like to hold people accountable at every level, including the highest Why vulnerability and continuous learning are essential leadership practices The “refrigerator moment” his mother gave him that still guides him today And yes…what makes the perfect margarita Links & Resources Connect with Dennis on LinkedIn Email Dennis: [email protected] Grab a copy of his book, Suited for Leadership: How to Show Up with Purpose to Have Lasting Impact here.   Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In Part 2 of this two-part series, Dr. Renee Thompson continues exploring the updated edition of Enough! by focusing on Chapters 6–10. She breaks down practical strategies leaders can use to hold employees accountable, hardwire healthy cultural norms, strengthen communication, and weave kindness into daily practice. Renee also highlights new leadership skills needed in today’s workforce – including lateral agility, radical candor, multiverse communication, and becoming a leader-as-coach.  This episode gives leaders clear, actionable steps to address disruptive behaviors and build a respectful, professional work culture. About Dr. Renee Thompson Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn in This Episode Why accountability begins with a strong partnership between leaders and HR How communicating your process builds trust and reassures employees What effective documentation should include — and why it matters Practical strategies to hardwire and sustain healthy cultural norms The impact of initiatives like Sacred Spaces, Shift Success, Mother Bear, and Red Carpet Treatment How kindness can serve as a powerful antidote to disruptive behaviors Four leadership skills essential for today’s workforce: lateral agility, radical candor, multiverse communication, and leader-as-coach How these chapters guide leaders to intervene early, prevent escalation, and create a respectful, professional workplace Links & Resources Connect with and follow Dr. Renee Thompson on LinkedIn Learn more about the Healthy Workforce Institute on their LinkedIn and website Check out part one where Renee discusses chapters 1-5 here.  Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and Amazon #1 Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders on Amazon  here! And on the website here.  Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson takes listeners behind the scenes of her newly updated book Enough! Eradicate Bullying and Incivility in Healthcare: Strategies for Frontline Leaders. This is Part 1 of a two-part series where she unpacks why she rewrote the book, what’s changed since the original 2019 release, and what leaders can immediately take away from the first five chapters. Renee shares vulnerable moments from her early leadership career, explains the “hidden virus” harming healthcare teams, and walks through mindset shifts and strategies leaders need to stop normalizing disruptive behaviors. She also covers the importance of awareness, the power of vision and behavioral expectations, and why confronting overt incivility is both essential and doable when leaders have the right tools. Listeners will walk away with practical strategies they can begin using today to address disruptive behaviors and foster a healthier, more professional work culture. About Dr. Renee Thompson Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations around the world to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn in This Episode Why Renee chose to revise and expand her original 2019 book rather than write a new one The personal story in Chapter 1 that shaped her mission to eradicate bullying Why leaders must stop normalizing deviant behaviors How disruptive behavior threatens patient safety and fuels turnover A practical approach for having honest behavior-focused conversations with employees How to create a compelling vision and translate it into clear behavioral expectations Why scripting works — and how leaders can begin addressing overt behaviors with confidence What to expect in Part 2 of this series as she explores the remaining chapters Links & Resources Connect with and follow Dr. Renee Thompson on LinkedIn Learn more about the Healthy Workforce Institute on their LinkedIn and website Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and Amazon #1 Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders on Amazon  here! And on the website here.  Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson chats with Dr. Penelope (Penny) Gorsuch, Senior Vice President and Chief Nurse Executive at Summa Health. With 38 years in healthcare and 28 in leadership – including 28 years in the U.S. Air Force – Penny shares how she’s transforming Summa’s culture through evidence-based leadership and a clear nursing vision: “To deliver care beyond expectations.” From rebuilding professional governance to reducing ED turnover from 80% to zero, Penny’s approach shows what’s possible when leaders align vision, strategy, and implementation. If you’re ready to move beyond talking about healthy work environments and start building one that lasts, this episode is for you. About Dr. Penelope Gorsuch Penelope Gorsuch, DNP, RN, NEA-BC, EBP-C, FACHE, USAF Col (Retired), is the Senior Vice President and Chief Nurse Executive at Summa Health. With more than 38 years in healthcare and 28 in leadership, she is known for fostering cultures of inquiry that drive quality and reliability across large health systems. A retired Colonel from the United States Air Force, Penny has led major initiatives in nursing strategy, evidence-based practice, and relationship-based care. She also serves as an Assistant Professor at The Ohio State University College of Nursing, teaching leadership in their DNP Executive track. What You’ll Learn in This Episode How to lead large-scale culture change using evidence-based frameworks The importance of vision and how to cascade it from the C-suite to the bedside Strategies for rebuilding professional governance and re-engaging nurses How evidence-based practice strengthens healthy work environments Why implementation must be tailored at the unit level to succeed Links & Resources Connect with Penny on LinkedIn Email Penny at [email protected]  EP 98: Why Healthy Work Environments Are Non-Negotiable - Healthy Workforce Institute with Dr. Vicki Good Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson chats with Dr. Christine Young, Chief Nursing Officer at Akron Children’s Hospital and President of the Ohio Organization for Nursing Leadership. Christine shares how she’s helping her team build a culture where nurses feel valued, supported, and inspired to stay. They talk about how mission and purpose fuel retention, the importance of well-being, and why giving nurses a voice in decision-making leads to stronger engagement. Christine also highlights the success of Akron Children’s RN Career Path program and their Rising Nurse Leader Academy – two initiatives transforming nurse development and retention. If you’re a leader looking for real-world examples of what works to create a healthy work culture, this episode is for you. About Dr. Christine Young Christine Young, DNP, MBA, RN, NEA-BC, joined Akron Children’s in 2012 and currently serves as Chief Nursing Officer. She has more than 30 years of nursing experience and 25 years in leadership. Christine led the design and implementation of Akron Children’s virtual nursing program and oversees behavioral health, perinatal, surgical, inpatient, and respiratory care services across the region. She’s also President of the Ohio Organization for Nursing Leadership. What You’ll Learn in This Episode How culture directly impacts nurse retention Strategies to engage a multi-generational workforce Why involving staff nurses in decisions is non-negotiable How to develop and retain nurse leaders Ways to rebuild connection and teamwork after the pandemic Links & Resources Connect with Christine on LinkedIn Email Christine at [email protected] Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with communication expert Kelli Newman, APR, President of Newman & Newman, to explore how communication shapes trust, engagement, and culture within healthcare organizations. Together, Renee and Kelli break down the difference between brand messaging (what your organization says it stands for) and values messaging (how those values show up in daily behavior). They discuss practical strategies for translating words into authentic experiences, so that what your organization says aligns with what your people actually feel and see every day. Kelli shares how the words leaders choose (and how they live them out) directly influence how employees connect, collaborate, and trust one another. If you’ve ever wondered how to bring your mission, vision, and values to life, or how to communicate in a way that builds genuine trust, this episode is for you. About Kelli Newman Kelli Newman, APR, is President of Newman & Newman, a Houston-based, woman-owned communication strategies firm. For more than 30 years, she’s helped healthcare and nonprofit organizations create authentic brand and values messaging that strengthens culture and builds trust. She’s also the creator of Experienced Messaging®, a proprietary, trademarked process that helps leaders align what they say with what people experience. Kelli teaches marketing and communication at Rice University’s Leadership Institute for Nonprofit Executives and is an active member of the Ignite Health Network, a coalition of women leaders influencing the future of healthcare. What You’ll Learn in This Episode Why communication is the cornerstone of trust and engagement The difference between brand messaging and values messaging How to make organizational values tangible and actionable Simple ways to connect your department’s identity with the organization’s mission Why “scripting” doesn’t work and what authentic communication looks like instead How to align messaging, behaviors, and experiences to create a culture of integrity Links & Resources Visit ExperiencedMessaging.com Connect with Kelli on LinkedIn Email: [email protected] Harvard Business Review: Begin with Trust   Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, I sit down with the ever-inspiring Dr. Joy Parchment, Assistant Professor at the University of Central Florida College of Nursing and one of the most respected nurse leaders I know. Joy and I talk about what it really takes to develop capable executive leaders — the kind who not only drive outcomes but also build strong, trusting relationships with their teams. We unpack the difference between “command and control” leadership and relational leadership, how to handle conflict with curiosity, and why self-awareness is the foundation for leading well. This is an honest, heart-centered conversation about leadership, humanity, and the power of relationships. If you’ve ever felt the pressure to have all the answers or struggled to stay calm in the storm, this episode will remind you that the best leaders don’t lead from perfection — they lead from awareness and authenticity. About Dr. Joy Parchment Joy Parchment, PhD, RN, NEA-BC, CPDC, ACC, is an accomplished nurse leader, educator, and coach with over 35 years of diverse nursing experience. She serves as an Assistant Professor at the University of Central Florida College of Nursing and is a Commissioner on the ANCC Commission on Magnet®. Joy is deeply committed to helping nurse leaders grow their capacity to lead with confidence, compassion, and courage. What You’ll Learn in This Episode Why building relationships is the foundation of effective leadership The power of curiosity over judgment when managing conflict How to recognize and manage your triggers as a leader Simple tools to help you stay intentional and grounded How self-talk shapes leadership mindset — and how to shift it Links & Resources Connect with Dr. Joy Parchment on LinkedIn. Email Joy: [email protected] Book: Change Your Questions, Change Your Life by Dr. Marilee Adams Buckwheat Sprouted Flour Renee mentioned Book: The Next Conversation by Jefferson Fisher Coffee Break Podcast Episode with Dr. Simmy King here Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Greta Rosler, CEO and Principal of Radius Leaders, to talk about one of the most practical and transformative leadership tools in healthcare – strategic leader rounding. Greta shares how being intentional and present as a nurse leader can strengthen connection, improve engagement, and foster a healthier, more respectful culture. From developing measurable rounding frameworks to empowering staff through open-ended conversations, Greta explains how leaders can move beyond “checking the box” and make every round meaningful. If you’ve ever wondered how to balance visibility with strategy, or how to round without feeling like you’re putting out fires all day, this episode is for you. About Greta Rosler Greta Rosler, MSN, RN, NEA-BC, CPXP, is an experienced nurse leader with a background in frontline nursing leadership, patient experience, and professional development. She is the CEO and Principal of Radius Leaders, a nurse leader development partnership she founded in 2017. Through her Skilled Nurse Leader© and WIN Your Rounds© programs, Greta helps healthcare organizations strengthen leadership skills, improve engagement, and sustain healthy work environments. Her work has led to measurable improvements in turnover, patient experience, and nurse leader confidence. Greta is actively involved with the Pennsylvania Organization of Nurse Leaders (PONL), serves as a subject matter expert for multiple healthcare leadership organizations, and is currently pursuing her PhD in nurse leader self-efficacy and rounding effectiveness. What You’ll Learn in This Episode How strategic, intentional rounding builds trust and psychological safety Why most leaders struggle with rounding and how to fix it The difference between “checking the box” and creating meaningful engagement How to empower your team instead of enabling them Simple, open-ended questions that transform performance conversations Why presence and purpose are key to sustaining a healthy work culture Links & Resources Connect with Greta Rosler: LinkedIn Visit Radius Leaders: www.radiusleaders.com Email Greta: [email protected] Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at [email protected] to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

October is Bullying Prevention Month – a time when awareness of this global issue is amplified. In this episode of the Coffee Break Podcast, Dr. Renee Thompson shares practical strategies that leaders can implement right away to stop the cycle of disruptive behaviors, create safer environments for staff and patients, and build healthier teams. Drawing from decades of experience coaching healthcare leaders, Renee unpacks four of the most common challenges leaders face and gives actionable solutions: from un-normalizing deviant behavior, to stopping overt incivility in the moment, to avoiding the trap of over-defending yourself, and addressing behaviors you didn’t personally witness. She also shares a bigger-picture approach: why workshops alone won’t solve this problem, why HR and the interprofessional team must be part of the solution, and how the Healthy Workforce Institute’s Framework can guide organizations toward real, lasting culture change. About Dr. Renee Thompson: Dr. Renee Thompson is a sought-after speaker, author, consultant, and leading authority on creating healthy workforces by eliminating bullying and incivility. With more than 31 years as a clinical nurse, nurse educator, quality manager, and nurse executive, Dr. Thompson is a leading authority on workplace bullying and incivility and spends the majority of her time working with healthcare leaders who want to cultivate a healthy workforce. Renee is the CEO and Founder of the Healthy Workforce Institute and has been repeatedly published, interviewed, and awarded for her work to eradicate disruptive behaviors in healthcare. In 2020, the Joint Commission invited Renee to become a member of their Workplace Violence Technical Advisory Panel. She has been published in numerous nursing journals and is a frequently invited guest on radio, podcasts, webinars, and online social media platforms. In 2016, Renee received the Nursing Excellence Award as a nurse entrepreneur to honor her work to eliminate workplace bullying. She received the first Outstanding Nursing Alumni for Excellence in Leadership Award and Distinguished  Alumni recognition from her alma mater and was a finalist in the Healthcare Heroes Awards as a Healthcare Provider. Her blog has won numerous awards as a Top Nursing Blog “must-read” by the online nursing community, and her anti-bullying videos are viewed by healthcare organizations around the world. Renee is one of only 30 nurses in the world who have achieved the prestigious certified speaking professional designation. In 2018, she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contribution to the global online healthcare community. In 2022, she was identified as one of the top 5 Nurse Influencers on LinkedIn. Also, in 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare. Renee has a Master's degree in Nursing Education and a Doctorate of Nursing Practice from the University of Pittsburgh. Links & Resources Connect with and follow Dr. Renee Thompson on LinkedIn Learn more about the Healthy Workforce Institute on their LinkedIn and website Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say Check out Renee Thompson’s newly revised book Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here! Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here! Learn more about the Eradicating Bullying & Incivility eLearning Program here! Check out the article: 3 Common Landmines to Avoid When You Confront Bullying Behavior

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dina MacDonald, Nursing Director of the Maternal Newborn Center at MedStar Montgomery Medical Center, to talk about something we can all relate to – turning a toxic work environment into one where people actually want to come to work. Dina shares her personal journey from being the target of a bullying boss to becoming a leader who reshaped her department’s culture. She opens up about the power of accountability, why tough conversations are necessary, and how even the hardest decisions can set the tone for a healthier, more respectful workplace. If you’ve ever wondered how to deal with resistors, set clear expectations, and build a team that actually supports one another, this episode is for you.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Katherine Virkstis, Chief Clinical Officer at Get Well, to talk about the intersection of patient experience, staff well-being, and healthy workplace culture. Katherine shares Get Well’s inspiring origin story, which was founded by a patient who believed every person should be treated like a VIP, and how their digital tools now empower patients, reduce cognitive burden on staff, and foster joy in care delivery. She also explains how innovations like automated documentation, real-time feedback, and a digital kindness pledge are not just transforming patient experience, but also strengthening work cultures and reducing workplace aggression. You’ll hear practical strategies leaders can use right now to reduce stressors, support their teams, and create a safer, more respectful environment for both staff and patients.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson welcomes Patricia McGaffigan, President of the Certification Board for Professionals in Patient Safety at the Institute for Healthcare Improvement. Patricia has dedicated her career to advancing patient and workforce safety, and she brings powerful insights into why safety cannot just be a project or fleeting priority – it must be an organization’s purpose. Together, Renee and Patricia explore the deep connection between patient safety and workforce well-being, the importance of shifting leadership mindsets, and practical strategies organizations can adopt to hardwire safety into their culture. Patricia also shares tools and frameworks leaders can start using immediately, including the National Action Plan, a new workplace violence reporting framework, and IHI’s Joy in Work framework. Listeners will walk away with a clearer understanding of how every interaction impacts safety and why creating safer workplaces requires action at both the system and individual levels.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson talks with Dr. Jeff Doucette, Senior Vice President & Chief Nursing Officer at Press Ganey about two urgent issues in healthcare today: the alarming rise in workplace violence and the critical role of nurse leader engagement. Jeff shares insights from Press Ganey’s data on the alarming rise of workplace violence, revealing that three nurses are assaulted every hour in the U.S., and emphasizes why zero-tolerance cultures must start at the top. He also highlights the powerful connection between leader engagement and patient outcomes, offering strategies for creating safer, healthier, and more engaged work environments.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Rachel Culpepper, Nursing Director at Indiana University Health West Hospital, to explore how nurse leaders can better support managers in one of the hardest jobs in healthcare. Rachel shares practical strategies for guiding managers through conflict, coaching them to pause and fact-find before reacting, and navigating challenges with multi-generational teams. Listeners will walk away with actionable tools to help managers build trust, create accountability, and turn conflict into opportunities for growth.

In this milestone 100th episode of the Coffee Break Podcast, Dr. Renee Thompson reflects on her journey of hosting conversations with extraordinary healthcare leaders who are shaping stronger, healthier work cultures. From Quint Studer’s insights on “emotional onboarding,” to Dr. Stacey Alves’s reminder that you “can’t lead from your desk,” to stories of kindness, recognition, and resilience from nurse leaders and executives across the country – Renee revisits the moments that resonated most over the past 100 episodes. This episode is both a celebration and a learning journey. Whether it’s tackling workplace violence, holding leaders accountable, or cultivating joy through recognition, listeners will walk away with practical strategies and renewed inspiration to create a culture where nurses and all healthcare professionals thrive.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Simmy King, Chief Nursing Informatics and Education Officer at Children’s National Hospital, to talk about something we all need more of – recovery. They go beyond the usual “self-care” chatter and dig into what it really means to recover from stress –  not just respond to it. Dr. King shares practical strategies for building individual and team capacity, highlights how nurse leaders can use data to support staff well-being, and introduces the powerful concept of commonality – the intentional practice of eating together to strengthen team bonds and social capital. Listeners will walk away with actionable ideas to support a healthier, more connected workforce culture.

In this episode of the Coffee Break Podcast, Dr. Renee sits down with Dr. Vicki Good, Chief Clinical Officer of the American Association of Critical-Care Nurses (AACN), to talk about the six Healthy Work Environment (HWE) standards and how, even 20 years later, they’re still the gold standard for creating safe, respectful, and high-performing work cultures in healthcare. Dr. Good shares insights on AACN’s national research and collaborative efforts to bring these standards to life in real-world settings. They also explore how these standards apply to all healthcare environments – not just critical care – and how they’ve evolved to address interprofessional collaboration, burnout, meaningful recognition, and more. Whether you're a nurse leader, bedside clinician, or someone passionate about improving work culture in healthcare, this episode will leave you inspired to take action. As Vicki says, “Healthy work environments are a way to be, not a thing to do.”

In this special episode of the Coffee Break Podcast, Dr. Renee Thompson sits down for a heartfelt and eye-opening conversation with one of the most important people in her life – her daughter, Kaitlin Hicks. Kaitlin, who currently serves as the Senior Program Coordinator of Clinical Education in the Doctor of Physical Therapy Program at Duke University and also as HWI’s Certification Program Manager, shares a powerful story from her time as a middle school teacher. After dealing with a passive-aggressive colleague who made public jabs and undermined her confidence, Kaitlin did what most daughters do – turned to her mom, Renee, for advice – and what she got was a simple script that helped her finally stand up for herself. Whether you identify as a fawner, a freezer, or someone who just wants to feel more confident speaking up, this episode is packed with relatable insights and practical advice to help you stand your ground while still showing respect.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Ecoee Rooney, Chief Nursing Officer at Indicator Sciences and nationally recognized expert in workplace civility. Ecoee shares how her team is transforming how we address burnout, turnover, and workload imbalance in nursing – through data. Together, they explore the potential of analytics to support nurse leaders, identify struggling team members, and reduce burnout-driven behaviors before they escalate. Ecoee breaks down how her team uses real-time clinical data to help nurse leaders pinpoint workload imbalances, understand patterns of burnout, and initiate supportive – not punitive – interventions. Her CareFX platform and Quick Sync method are empowering leaders to focus their time where it matters most. If you’ve ever wondered how to truly support your nurses and make data meaningful in real-time leadership, this episode is for you.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Priscilla Meyers — their newest consultant, speaker, and leadership coach at the Healthy Workforce Institute.  They talk about what it really takes to transform a toxic culture from the inside out. Priscilla shares how she started by truly listening to her team, involving them in decisions, and creating psychological safety. They also talk about the importance of vulnerability, modeling the behavior you want to see, and how to handle conflict — especially between providers and nursing staff. If you’re a leader looking for practical, real-world strategies to build a healthy work culture (and keep your sanity in the process), this episode is for you.

In this episode, Dr. Renee Thompson tackles common leadership challenges, including setting boundaries, managing emotions, and bridging generational gaps in the workplace. Discover practical strategies to enhance team morale and foster a respectful work environment. Renee shares insights on how to communicate effectively with your team, handle inappropriate emotions, and appreciate the unique strengths of different generations.  Whether you're a seasoned leader or new to management, these tips will help you create a more harmonious and productive workplace.

In this episode of the Coffee Break podcast, Dr. Renee Thompson chats with Dr. Ruby Latif about a topic that impacts every single one of us: creating psychologically safe and inclusive work cultures. Dr. Latif shares her expertise on the importance of building true inclusion – not as a one-time event but as an ongoing commitment. They talk about the hidden dangers of incivility and microaggressions, and how they quietly chip away at team morale and psychological safety. They also explore what "soft resistance" looks like in leadership and why courage and curiosity are non-negotiables if you want to build a culture where everyone feels safe and supported. Dr. Latif emphasizes the value of hiring for character and potential, not just credentials – a philosophy I wholeheartedly support! If you're a leader who wants to do better or a team member looking to foster a more inclusive environment, this conversation is for you.

In this heart-centered episode of the Coffee Break Podcast, Dr. Renee Thompson has the true pleasure of sitting down with Dr. Kate FitzPatrick – Chief Nurse Executive for Jefferson Health and a respected leader in our field – to talk about something close to both of our hearts: how leaders can foster healthy work cultures, especially in times of adversity. Through her own stories of being bullied and the lessons she’s carried forward into leadership, Kate shares powerful insights about what it means to lead with grace, empathy, and hope. We talk about why presence matters, how leaders can serve as cultural anthropologists, and the importance of deeply listening to our teams. If you're struggling with workplace culture, feeling disconnected, or want to better support your teams through difficult times – this episode is for you.

In this vulnerable and powerful episode on the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Bob Dent – a nurse executive, executive coach, author, and someone I’ve respected for over a decade – to explore how leaders can create emotionally safe, respectful, and human-centered workplaces in healthcare. We go beyond the buzzwords and dive into the realities of fear-based leadership, toxic cultures, and mental health challenges in leadership. Bob shares not only his incredible professional insights, but also his deeply personal story of navigating chronic suicidality and seeking help – a conversation that will stay with you long after the episode ends.

In this Q&A edition of the Coffee Break Podcast, Dr. Renee Thompson dives into real-world leadership dilemmas brought up during a recent keynote with 600+ healthcare leaders. From handling hostile emails (a.k.a. “nastygrams”) to protecting new nurses from being humiliated by physicians, to standing up for your float pool team – Renee shares real strategies that work. You’ll learn how to respond to disruptive communication without escalating conflict, how to confront behavior while keeping your HR team in the loop, and how to build a true learning culture that supports – not shames – new team members. If you've ever been blindsided by a rude email, struggled to defend your staff, or worried that confrontation will get twisted into you being the bully – this episode is for you.

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Kit Bredimus, Chief Nursing Officer and Vice President of Nursing at Midland Memorial Hospital. Kit is a nationally recognized nurse executive and a driving force behind creating a respectful and emotionally intelligent work culture. This episode is for every leader who wants to do more than just manage — it’s for those ready to lead with intention, vulnerability, and courage. Kit shares how understanding himself first helped him guide others more effectively, why emotional intelligence is non-negotiable in healthcare, and how vulnerability became his leadership superpower.

In this episode of the Coffee Break, Dr. Renee Thompson sits down with Luanne Smedley, Executive Director and Associate Chief Nursing Officer at Stanford Children’s Health. Luanne is a true soul sister in the fight against workplace bullying and incivility. After a work stoppage and years of strained relationships in the NICU, Luanne led a powerful, interprofessional culture reset — starting with leadership and expanding to the entire team. What began as tough conversations among leaders turned into a structured, monthly opportunity for nurses, NPs, and physicians to talk, listen, and heal together. What’s the result? Dramatic improvements in communication, trust, sick time, incident reports, vacancy, and turnover. This episode is packed with lessons for any leader ready to turn the tide on workplace dysfunction.