Ep 360: Royal Mail's challenges and opportunities

Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene. Exploiting delivery density and minimising dead time Decline in letter volumes and increase in delivery points Letter pricing Opportunities in boxable packets Delivery networks and collection network Digital proof of delivery Unwillingness of UK government to tackle the USO issue Change of ownership and possibility of USO reform Royal Mail's proposal to change the USO Overview of UK parcel delivery market Value segment, premium segment, and express segment Out-of-home delivery network, including parcel lockers Royal Mail's home delivery advantage Relationship with CWU (union) and making the most of the workforce premium Product mix and profitability  Capability to harvest renewable energy Should the Royal Mail and Parcelforce brands be kept separate?