Ep 38 - Jack Shields | Mike vs Jack - Who's Right in the Free Diag Debate?

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HEREASTA is coming up September 24-26 in Raleigh. Be there or be square, dog! Register now and use code Confess25 for $25.00 off your registration. Sign up HEREMy marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERETired of your shop’s social media looking like every other repair shop on the internet? Stand out with 47 Consulting. Learn more HERE Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERESend your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HEREJack Shields is the owner of Jack's Auto and Tire in Chrystal Lake, Illinois. Today, he joins Bryan and Mike to reignite the conversation about free diag, pricing, and the ups and downs of shop ownership. Jack started in the industry working in his father's shop and now runs a brake-focused shop, and stresses being transparent and building trust with customers. 00:00 "Embracing My Way in Auto Sales"06:06 Struggling to Delegate Business Tasks15:03 Strategic Giveaway Advice for Shops19:51 Improving Mechanic Training Quality22:26 Specialty Shops' Worth Defended27:37 Contemplating Business Expansion Decisions34:34 Cost Breakdown for Labor and Parts41:34 Car Repair Assistance Overview48:38 Corporate Takeover of Local Shops49:47 Retiring Shop Owners Face Transitions58:34 Mug Club Proposal for Revenue01:00:15 Exclusive Specialty Auto Shops01:08:32 "Friday Night Automotive Hangout"