Ep 384: CTT's transformation with CTT CFO Guy Pacheco

CTT Chief Financial Officer Guy Pacheco discusses the transformation of Portugal's national postal operator. We cover: Significant events that started CTT thinking about transformation Key pillars underpinning CTT's transformation Importance of the pan-Iberian market in CTT's transformation efforts Designing a B2C-ready network covering all of Spain and Portugal Perception of Iberia as a single market Making CTT more customer-centric M&A as a competitive advantage and gaining new capabilities CTT's acquisitions, partnerships and joint ventures, including logistics, insurance, customs clearance, and the DHL JV The future for letters, and continuing to be the USO provider