Ep 386: Parcel lockers on the rise as secondhand goes mainstream

Carmen Cureu, Market Research Director at Geopost, unpacks Geopost's most recent e-shopper barometer research, covering parcel lockers, returns, consumer communications and more. Key factors driving e-commerce, including convenience and price Parcel volumes and online shopper numbers in Europe Consumer delivery preferences and out-of-home delivery Growth in popularity of parcel lockers and parcel shops (PUDO points) Generational trends in e-commerce and delivery Factors influencing e-commerce return volumes Role of OOH in returns Cross-border shopping behaviour Delivery expectations for consumers who shop cross-border Electronic communications preferences, especially for younger shoppers Out-of-hours customer support Rising expectations of delivery