Ep 388: End-of-year special (part 2)

Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox). Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026: Emerging trends in cross-border fees, especially in Europe How consumers might perceive the €3 fee How Chinese marketplaces might adapt to changes Opportunity to reinvent delivery Fast, free delivery, or green delivery? The attitude-behaviour gap in green delivery Why can some last mile operators better adapt to shifts in the operating environment? Taking control instead of being reactive Peter Balfour, VP Postal Sales at imageHOLDERS, covers helping customers adopt self-service in the post office: Getting the customer journey right Educate customers on self-service solutions Accessibility Importance of easy-to-use software Customising self-service for each post office network Clemens Beckmann, CEO at Greenplan, discusses route optimisation: Planning and execution of planned routes Incorporating time windows into route management Real-time updating of stop sequences Helping the driver Avoiding time violations Amanda Martinez, Network Partner Director at HubBox, on out-of-home delivery and the checkout experience: Offering OOH delivery at checkout in various markets Improving the user experience when selecting delivery locations Best practice in dynamic delivery selection Remembering customer delivery preferences