Ep 42: AI & Customer Experience

Sure, you can make an action figure of yourself with AI. But while everyone's playing with chat prompts and generating funny images, some companies are using AI to free up millions of dollars sitting in warehouses.The future is already here - it's just not evenly distributed. At this point, AI has stopped being "optional" for customer experience.Scott breaks down five operational areas where AI isn't just impressive, it's profitable: from Chick-fil-A's system that predicts sandwich demand every eight minutes to smart mirrors that map your body for perfect outfit fitting.This isn't about which prompt gets the best response. It's about forecasting demand, personalizing at scale, and detecting threats before they cost you. Because while you're deciding whether AI matters, your competitors are already using it to create raving fans. Don't hop on board when it's too late. Right now, AI can be the nitrous oxide for the customer experience engine you already have.----------Sign up for our newsletter: https://swozconsulting.com/about/the-newsletter/Find more info on how we are building legendary brands at: www.SwozConsulting.com Hosted on Ausha. See ausha.co/privacy-policy for more information.