Ep 47 - Coaching Call #9 | To Sell More - Talk to More Customers

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HEREASTA is coming up September 24-26 in Raleigh. Be there or be square, dog! Register now and use code confess25 for $25.00 off your registration. Sign up HEREIf you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.Tired of your shop’s social media looking like every other repair shop on the internet? Stand out with 47 Consulting. Learn more HERESend your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!Mike Allen and Matt Lofton jump into coaching call number nine and talk mainly about how to increase sales at Mike's shop. Matt shares research from Brian Tracy, saying that service advisors MUST spend more time engaging with customers to boost closing rates. They also talk about the strategy of splitting repair estimates into more manageable repair plans and the value of setting customer expectations during intake. Timestamps: 00:00 Increase Customer Interaction to Boost Sales03:55 Finding Time to Exercise is HARD09:50 August Repair Order Analysis12:26 Sales Process Challenge or Estimation Issue?17:24 Optimizing Sales and Inspection Strategy19:17 Costly Repairs Lead to Car Disposal22:17 Two-Stage Vehicle Repair Approval Process26:55 "Impact of Tech Quote Changes"28:31 Choosing Repair Strategies Effectively33:06 Improving Preventative Maintenance Estimation36:54 Importance of Effective Intake Process40:33 Enhancing Customer Interaction Experience42:35 Maximize Sales by Reducing Admin Tasks45:22 Customer Engagement Improves Experiences48:40 Addressing Customer Fear with Transparency