Ep 471: Paddy Power's Million Pound Human Error - with Anna Soilleux-Mills

Joe Streeter hosts the latest episode of the iGaming Daily podcast, sponsored by Optimove, and he's joined by SBC's new Editor-at-Large, Ted Menmuir, and a special guest, Anna Soilleux-Mills, Commercial and Regulatory Partner at CMS Law. Anna has a focus on the gambling, media and sports industries, and is the perfect guest to discuss a recent high profile gambling case in the courts - The High Court of Justice's recent ruling against Paddy Power to the tune of £1 Million, related to a disputed customer claim. Anna takes us through exactly what Paddy Power did wrong, from their terms and conditions to attempting to pass this off as a technical error, discusses the application of T&Cs, wider implications for the industry in consumer rights, and how forthcoming customer disputes will be judged. Host: Joe StreeterGuests: Ted Menmuir, Anna Soilleux-MillsProducer: Anaya McDonaldEditor: Martyn ElliottiGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.