Ep. 5: Organizational Impact and Blind Spots in AI Implementation

In this episode of "A Better Place to Be, AI and the Law," Ian Hull and Suzana Popovic-Montag discuss the growing adoption of AI in legal practices. They highlight insights from the STEP Barometer survey, which identifies document drafting and review, administrative processing, and research as the top areas where AI is most useful for professionals.  The discussion also touches on concerns about AI replacing human roles in law, emphasizing that AI cannot replace the critical human elements of judgment, legal knowledge, and client interaction.  Guest Doug Higgins, from cnsl.ai, provides a hands-on demonstration of AI usage in legal practice with CoCounsel AI Transcript Analysis and a review of prompt scripts developed. They discuss key AI blind spots identified in a 2026 Thomson Reuters report regarding AI implementation in law firms. The main blind spots discussed included treating AI as a project rather than a strategic shift, ignoring cultural change requirements, missing business case benefits beyond legal work, confusing risk management with avoidance, and not being transparent with clients about AI usage.