Ep 56: Study Your Bright Spots — The Key for Star Employees

In this Swoz monthly webinar excerpt, you'll learn why having standout performer and having a standout standard are two very different things. Every company has a "Hannah" -- the person customers keep requesting who shows up in every positive review. Most leaders notice her and privately wish, "If only we had more Hannahs!" But instead of simply wishing for more Hannahs, what if you studied what she was doing, so you could "create" more Hannahs? The episode covers the specific steps behind observing your best performers, and turning what they do into something teachable and scalable. You'll learn how to ditch vague labels like 'friendly' or 'excellent,' and a specific formula to audit your process. After all, a simplified version of Hannah's approach, done by 80% of your team, is worth far more than Hannah doing it alone. ---------- Sign up for our newsletter: https://swozconsulting.com/about/the-newsletter/ Find more info on how we are building legendary brands at: www.SwozConsulting.com Hosted on Ausha. See ausha.co/privacy-policy for more information.