Ep 57 - Mbie Dowd and Tonnika Haynes | Mike's "Sticky" Situation

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HEREASTA is coming up September 24-26 in Raleigh. Be there or be square, dog! Register now and use code Confess25 for $25.00 off your registration. Sign up HEREMy marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERETired of your shop’s social media looking like every other repair shop on the internet? Stand out with 47 Consulting. Learn more HERE Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERESend your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HEREMeet the future leadership of the Automotive Service and Tire Alliance: Mbie Dowd and Tonnika Haynes. Mbie tells the story of how she got to where she is today, and why she has a passion for selling tires. Tonnika talks about her recent struggle of to letting go of micromanagement in her shop, and boy oh boy, did Mike have a confession to share. Wow. Just wow. Timestamps: 00:00 "Mike Has a Confessions"05:48 "Life Driven by Cars"06:47 "Journey Into Automotive Success"10:27 Thoughtful Words, Powerful Impact13:34 "Confessions of the Bougie Spouse"17:57 "Trusting the Process"20:55 "Tire Opportunities and Insights"24:31 Collaborative Leadership in Tire Pros27:07 "Setting Expectations Upfront"33:07 "Running, Spiders, and Skinny Pants"35:08 Sticky Trap Confession for Mike39:49 "Battery Acid Mishap"41:58 Locked Out and Climbing Gates