Ep. 6 - Calibrating Against Change and Developing a Strategic Operations Mindset w/ Melissa Korzun

Melissa Korzun, the Managing Director of Client Transformation, Strategy and Operations at TeleTracking joins the show! Host Matt Finch uncovers insights from Melissa on her Professional Services strategy and operations role and the impact it has had on their business; including:Events that led to the development of the Strategy and Operations roleThe importance of balancing focus internally and on clientsTaking stock of operational imperatives to define organizational directionUnderstanding what is traction vs. a distraction The importance of strategic internal communicationGiving teams the visibility and sponsorship to take ownership of projects and solve problems where they existA conversation on culture and not being afraid to failConnect with Melissa and check out TeleTracking Hosted on Acast. See acast.com/privacy for more information.