Ep 62 - Uwe Kleinschmidt | Service Advisors Should Use A.I.

Keep shop management, payments, marketing (all the things) all in one place with Tekmetric. It will CHANGE YOUR LIFE. Click HERETurnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HEREWhen I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!Elite Worldwide's Ignite 2027 is coming up in February and NOW is the time to sign up. It's happening in Vegas February 4-6 and it will be the best 3 days of your shops year when you attend. Learn now HEREUwe Kleinschmidt is the Founder of AutoTech IQ, and today shares stories of growing up in East Germany. He also brings up how service advisors need to utilize AI to improve their technical expertise and lean into their people skills. He and Mike also talk about the importance of customer education, and Uwe explains how empowering customers with clear information leads to higher approval rates and better shop retention.Timestamps: 00:00 Uwe Helped Bring Down the Berlin Wall? 04:14 Mike Doesn't Listen to Podcasts Anymore08:01 Reality Behind the Facade11:55 Dual Citizenship Made Easier16:35 "AI Dependency Dumbs Down Skills"20:06 DVI's Potential in Customer Education24:39 "Educating on Filter Cleanliness"25:42 "Empowering Autonomous Decision-Making"31:06 "Improved Workflow for Service Shop"35:20 "We Are the Problem"36:01 Building Trust with New Customers42:01 Empowering Motorists Boosts Approvals43:35 "Text-Only Customer Communication"49:24 "Inspection Process Explanation"