Ep. 67 - Beyond Billable Hours: Rethinking IT Consulting Practices w/ Doug Baxter

In this episode of the Professional Services Pursuit podcast, Banoo is joined by Doug Baxter, founder of Consultant Academy. The conversation explores the critical importance of talent development and systematic training within IT services companies, the pitfalls of current industry practices, and the powerful role of strategic methodologies in enhancing service delivery and achieving business growth. Other topics covered  include: Compelling industry data from the SPI Maturity BenchmarkCommon mistakes made by IT consulting firmsActionable strategies for building a more robust and resilient consulting practiceThe evolving landscape of professional servicesThe role of AI and automation in refining service delivery and client relationships Hosted on Acast. See acast.com/privacy for more information.