Ep 7 - Dutch Silverstein Says Dutch Type Things

If something is just a bit "off" at your shop, you could be using the wrong Shop Management System. Do what I did and switch to Tekmetric. Learn how HEREFeel like you've hit a wall as a shop owner but want to keep getting better? Check out some of the best auto shop coaching the industry has to offer with Elite Worldwide. Sign up HEREIn this episode,  Dutch Silverstein shares his stance on pricing, saying many shops simply miss the mark. Dutch then enters the confessional, and you'll hear him share some crazy stories.00:00 "Moral Compass Mid-Course Correction"07:08 Free Diagnostics in Repair Scenarios15:22 "The 5% Dilemma in Auto Shops"17:18 Pre-Approval for Repair Evaluation24:20 Flexible Diagnostic Retainer Policy30:30 Finding Top Dead Center36:07 Effective Communication & Responsibility39:24 Pay Structures in Auto Repair47:53 Labor Rate Posting Rules51:41 "Mixed Signals: Pizza Amidst Pay Cuts"53:57 "Secret Pizza Party Advice"