EP 715 - CPO Rising Series: Paychex CPO on Reimagining The User Experience With AI

What happens when a 50-year-old software company tries to move at the speed of AI, and what does it really take to merge two very different product cultures after an acquisition? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, Paychex CPO Ryan Bergstrom will be speaking on reimagining the user experience with AI, how his team learned the hard way that accelerating only engineering just moves bottlenecks around, and why utilization is the only product metric that ultimately matters. He also gets into the HIPAM budget framework he uses to track and shift R&D spend, and why incumbents with deep customer data have a genuine moat in the AI era.