Ep: 72 - Mistakes We Made in People Management

In this episode I sit down with Shirley, Tom, and Kim to reminisce about the hands-on processes we used to do, from handwritten ledgers to managing schedules with pen and paper. Trust me, some of these will shock you! I’m sharing our real-world lessons in hiring, firing, and promoting and why putting the right person in the right seat (not just the most experienced one) changed everything for us. You’ll hear how making (and learning from) mistakes made us better leaders. Find out why we don’t rush into a new policy over one complaint, and how listening (a lot) turns small changes into big wins. Managing people isn’t easy, but I’ll break down the shifts in my leadership style, from being the “because I said so” manager to someone who values input (and yes, sometimes needs a reminder to stay calm). Got a story to share or a question you'd like answered in a future episode? Email Brian at [email protected].  Make sure to check out our website to learn more!