Ep: 73 - How Work and Customer Expectations Have Changed From the 1950s to Today

Ever wonder what it was really like to run a business back in the ’50s and ’60s and what’s actually changed (and stayed the same) today? In this week’s episode of Mixing Family and Business, I’m taking you behind the curtain with my amazing guests Tom, Shirley, and Shirley as we compare everything from unloading trucks by hand to customers actually enjoying a good visit in the checkout line. From the days when you knew every customer (and their favorite brand of smokes!) to today’s DoorDash deliveries and credit card expectations. I share stories straight from our family businesses, digging into how physical work has shifted (hello, 100-pound sacks of potatoes!), how technology has changed behind the scenes, and why customer loyalty used to mean walking your groceries out to a neighbor’s car. We talk honestly about the rise in customer expectations, how self-checkout and convenience have taken center stage, and why people still crave a real connection even if it happens more in the “slow lane” these days. If you love real talk, practical advice, and the behind-the-scenes of juggling businesses and family life, this episode’s for you. Hit play and let’s keep building, learning, and connecting together! Got a story to share or a question you'd like answered in a future episode? Email Brian at [email protected].  Make sure to check out our website to learn more!