EPISODE · Feb 20, 2026 · 52 MIN
Ep 75 - Jamie's Garage | How to Scale Your Repair Shop
from Confessions of a Shop Owner · host Mike Allen
Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HEREIf you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.Send your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!Today, Jamie Caldwell from Jamie's Garage joins Bryan Pollock and Mike Allen as Jamie shares the story of scaling from one stressed-out location to five thriving shops. How? He hired character over skill. They also talk about different pay structures when Jamie shares why his team isn’t paid commissions—and how that’s improved culture and teamwork.Timestamps:00:00 "Stolen Truck Insurance Windfall"04:35 "Extended Warranty Dispute Strategy"07:59 "Mastering Scripts Before Freestyling"12:17 "Shifting Focus to Good People"15:15 European Auto Shop Journey18:13 Private Equity Impact on Auto Industry20:07 Future Possibilities and Industry Impact24:45 Relational vs. Transactional Business27:22 Hiring Challenges and Compensation Talks33:57 "Flat Rate vs Teamwork Culture"38:15 Embracing Transparency in Leadership41:55 "Discovering TikTok During COVID"44:33 Race Car Engine Connection48:59 "Business Over Social Media Earnings"
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Ep 75 - Jamie's Garage | How to Scale Your Repair Shop
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