Ep 76 | A Passionate Debate Between Two CX Experts

Price changes and churn threats occur throughout the customer journey. How your organization handles them determines how your customers will react: either positively or negatively. Do they stick with you and buy now? Or go elsewhere without a word? It's up to you. This friendly debate between two passionate CX experts – Zilliant Sr. Director of Alliances, North America Karl Helfner and industry expert Frank Borovsky – is a must-listen for commercial leaders looking to enhance the customer experience. Hear how pricing and sales leaders can team with their CX counterparts to improve customer attitudes and behavior with real-time pricing optimization and revenue operations and intelligence. Listen to Frank Borovsky's other appearance on B2B Reimagined: Episode 69 Read Frank's CX-focused blog series on Zilliant's site: Critical Calculations for Customer Experience in 2023 www.zilliant.com

Episode metadata supplied by the publisher feed · Published May 11, 2023

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Ep 76 | A Passionate Debate Between Two CX Experts

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