Ep 76: Customer Service with Marissa Hoff

Welcome to FitPros Guide to Growing Their Fitness Business Podcast! In this episode of the FitPros Guide to Growing Their Fitness Business Podcast, Jono Petrohilos interviews Marissa Hoff about "Customer Service." Marisa Hoff has successfully managed Stevenson Fitness since its opening in 2010. Hoff has worked to build a membership of nearly 2000 members with an NPS consistently over 80, retention rates over 70 percent, high active user rates, Marissa Hoff has shared strategies for success at various fitness conferences. Follow Marissa: Instagram: https://www.instagram.com/stevensonfitness/ Twitter: https://twitter.com/themarisahoff -- Note: Podcast episodes are hosted by either Jono Petrohilos, Travis Mattern or Claudia Li Fitness Education Online Click the link below to join our Community Facebook Group (we have over 13 000 Fitness Professionals / Personal Trainers in there and we all share tips and ideas) www.facebook.com/groups/fitnesseducationonline Check out this weeks special! Online Essentials: Start training clients online Registered with AUSactive for 10CPDs https://fitnesscecs.com/online-essentials-email