Ep 783: Making AI Adoption Work

Every organization knows it needs to adopt AI. Far fewer have worked out how to bring their whole workforce along for the journey. Telling employees to use new tools rarely works, and many companies are stuck with pockets of enthusiastic early adopters alongside large groups who feel the pace of change is simply too much. Getting from scattered experimentation to genuine organization-wide adoption requires a very different approach, one where upskilling, learning culture, and the right mindset matter as much as the technology itself. So what does it actually take to build a workforce that's ready for AI? My guest this week, recorded at the recent Transform conference, is Katya Laviolette, Chief People Officer at 1Password. In our conversation, she shares how her team built an AI adoption strategy co-led by HR and the technology team, why soft skills now matter more than technical training, and how to cut through the noise when every vendor is selling AI. In the interview, we discuss: Building organization-wide AI adoption The role of AI champions Balancing human and AI work Why curiosity and adaptability matter Upskilling versus hiring new talent Evolve, shift, and pivot. Evaluating AI tools and vendors in a noisy market Privacy and security considerations What the future looks like Follow this podcast on Apple Podcasts. Follow this podcast on Spotify.