Ep 79 - Joe Marconi & Sabrina Wilkerson | Why Service Advisors Will Make Or Break The Shop

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HEREIf you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.Send your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now!Joe Marconi and Sabrina Wilkerson are with the best coaching company in the world: Elite Worldwide. Today, they and Mike talk about how to build a strong, service-oriented shop culture. Sabrina shares how the Elite Masters program aims for long-term behavioral change with advisors, blending bootcamp-style training with months of accountability. Joe explains how Fly with the Eagles evolved to help not just shop owners but managers, advisors, and lead techs master the business side of operations.Timestamps:00:00 "Elite's Culture and Purpose"04:32 "Fly with the Eagles Commitment"07:53 Advisor Training with Long-Term Impact10:22 Evolving Shop Owner Training Workshop14:17 "Client Auto Repair Struggles"17:41 Customer Experience Over Details21:08 Creating Welcoming Customer Experiences22:51 "Touchpoint Process Optimization"27:21 "Record Year, Growing Partnerships"32:22 "Topshop 180: Foundational Support Program"35:20 Inspired Writing Journey37:12 Trust the Process42:53 "Smart Room Change Request"