Ep 8 - Greg Buckley and Stephane Grabina

If I had one piece of advice I could give you that could take your shop to the next level, it would be for you to start using Tekmetric. So, are you? Make the change HEREGreg Buckley and Stephane Grabina enter the confessional in today's episode. They each talk through the challenges of having consistent leadership with staff. They even discuss the increasingly popular topic of the four-day workweek.00:00 Trade Consistency: No Magic Needed03:43 "The Process-Driven Coaching Debate"08:39 "Implementing the Rack Attack Idea"09:31 "Engagement Essential for Success"15:24 Campaign Failed: No Calls Received18:55 Hands-Off Approach Backfires19:47 Implementing New Store Concepts22:52 Free January Saturday Oil Changes28:24 Incremental Growth Despite Implementation Challenges29:40 Finding Motivation and Connection35:14 Data Significance Debate36:17 Unconventional Performance Measuring Approaches39:24 Elite Diverse Auto Group Accountability44:49 "Mindset Shift for Better Matches"48:27 "Car Repair Diagnostics Expert"52:07 Shop Training Plan Evaluation54:13 "Wishing for a Dedicated Sarah"