Ep. 9 - Moving From Financial Charters to Driving Customer Adoption w/ John Ragsdale

John Ragsdale, Distinguished Researcher and VP of Technology Ecosystems at TSIA, joins Matt once again to talk about the key elements every Professional Services Organization should be focusing on moving into the new year. The conversation includes:“Go Live” numbers and automation of the “Quote to Cash” cycleThe shift from financial charters to driving customer adoptionThe new concept of customer success in cloud technologyProgress on agencies adopting an end-to-end customer experience strategyThe ongoing event of onboardingChief Customer OfficersThe need to look at your technology and resource budgetsIf you would like to explore this topic more, head over to the Mavenlink blog for a whole host of articles about client satisfaction.  Hosted on Acast. See acast.com/privacy for more information.