EP 90: Q&A with Renee: Nastygrams, New Nurse Support, and Protecting Your Float Pool

In this Q&A edition of the Coffee Break Podcast, Dr. Renee Thompson dives into real-world leadership dilemmas brought up during a recent keynote with 600+ healthcare leaders. From handling hostile emails (a.k.a. “nastygrams”) to protecting new nurses from being humiliated by physicians, to standing up for your float pool team – Renee shares real strategies that work. You’ll learn how to respond to disruptive communication without escalating conflict, how to confront behavior while keeping your HR team in the loop, and how to build a true learning culture that supports – not shames – new team members. If you've ever been blindsided by a rude email, struggled to defend your staff, or worried that confrontation will get twisted into you being the bully – this episode is for you.