Ep. 93 The Evolution of Customer Success in the Age of AI with Katie Mineck

Show Notes:In this episode of the Business Growth Spotlight, host Heidi Schalk sits down with Katie Mineck, VP of Customer Success at DigitalOwl, to dive into the future of AI, leadership, and customer success.Katie shares how DigitalOwl is leveraging AI to transform medical record summarization: not to replace people, but to empower them. She explains why companies hesitant about AI should start small, experiment with accessible tools, and focus on enablement rather than replacement.The conversation also explores:The biggest shifts in customer success priorities over the past decadeWhy customer success acts as the “canary in the coal mine” for organizational bottlenecksBuilding positive culture and connection in remote teamsPersonal practices Katie uses to avoid burnout and maintain balanceHow to identify your ideal customer and stand out in a crowded, fast-moving AI marketWhy embracing change and collaboration is critical for long-term business growthKatie also opens up about the importance of helping customers move from the “crawl-walk” stage to full-scale adoption and success.✨ Whether you’re a startup founder, SaaS leader, or simply curious about how AI is reshaping customer success, this episode offers actionable insights you won’t want to miss.Bio*I have been working in the SaaS startup space for 17 years which is also how long I've lived in the Chicagoland area. I am industry agnostic, but specialize in scaling customer success teams. My higher education is in Theology and Social Work. I am a mom of two high energy boys and am an avid reader, runner, and baker.To connect with our guest, click on the links below:LinkedIn:  https://www.linkedin.com/in/katherine-katie-mineck-14314a112/ LinkedIn: https://www.linkedin.com/company/digitalowlai/posts/?feedView=allWebsite:   https://www.digitalowl.com/Connect with me:Spotlight to Scale: Spotlight to Scale BlueprintLinkedIn: https://www.linkedin.com/in/heidischalkcoaching/