Ep. 98 - Why "Client Love" Isn’t Enough to Scale Your PS Firm w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 3)

In this third episode of our series with Kennedy Intelligence, host Brent reunites with Alex Klein and Tom Rodenhauser to break down why “Client Love” alone won’t scale your consulting firm past $30M. They share hard-won insights and practical strategies for shifting from founder-driven relationships to scalable, value-based client engagement.Key topics covered include:The limitations of client satisfaction as a growth metricWhy firms get stuck in the ‘friends and family’ trapFrameworks for pushing back on unprofitable client demandsTackling client concentration riskHow to measure what really mattersOur listeners receive exclusive preferred rates on Kennedy's market research, strategic advisory, performance improvement benchmarking and M&A services that are tailored to leaders of professional services firms. Just reference Kantata and you will receive preferred pricing on any of their assets or services. Go to www.kennedyintel.com to learn more. Hosted on Acast. See acast.com/privacy for more information.