EP025 - Pia aiDesk Financial ROI with Paul Fuge

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.    We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.     Adam and Daniel are joined by Paul Fuge, formerly of Inbay and now a founding member of the Pia UK team to help us understand the difference between AI, machine learning and process automation, whilst introducing AIdesk, a tool for MSPs of all sizes.    Financial ROI is explored, starting with the easier to track time saving for tickets, such as reduced diagnosis labor, leading to improved operational efficiency and then evaluating the harder to quantify benefits of reduced team and customer churn, from automating mundane and error prone tasks.    Connect with Paul Fuge on LinkedIn by clicking here - https://www.linkedin.com/in/mrpaulfuge/       Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/      Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris     Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/       We look forward to catching up with you on the next one. Stay tuned!