EP102 【總編會客室】專訪米其林 2021 年服務獎得主歐宛臻：讓客人不用開口就被滿足，是最好的服務！

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首屆「米其林指南服務大獎」得主，同時是君品酒店頤宮中餐廳外場經理的歐宛臻，回憶獲獎當時，她認為自己只是盡力把每天的工作做到最好。頤宮餐廳從 2018 年至今，已經連續 5 年獲得米其林三星殊榮，歐宛臻從一開始來到頤宮無法融入，到能掌握同事與客人、維持整間餐廳的氣氛，過程中驅使她不斷前進的動力，就是想盡力把每件事「做到最好」的信念。身為服務業人員，每天必須面對百百種的客人，但歐宛臻卻認為這是她獲得成就感的來源。本集由《經理人月刊》總編輯齊立文，專訪君品酒店頤宮經理歐宛臻，分享如何從餐廳外場的服務經驗中，培養能同時做好工作與顧好情緒的職場心法！重點搶先看： 1️⃣ 好的服務沒有 SOP！只有配合客人當下的需求，盡力做到最好。 2️⃣ 服務沒有標準答案，最好的服務是隨時讀懂客人的心。 3️⃣ 工作做久了覺得心好累？或許不是環境的問題，是因為你內心只想做到 60 分。 💬 希望我們解決你的職場難題嗎？這邊聽你說👉🏻 https://forms.gle/a372G8oFB9N92de59 📔 還想了解更多？雜誌購買點這裡👉🏻 https://pse.is/4j4suu 💻 看更多第一手商管知識👉🏻 https://www.managertoday.com.tw/ 📚 更多職場進修課程【新商業學校】👉🏻 https://bit.ly/3txT9SX Powered by Firstory Hosting

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EP102 【總編會客室】專訪米其林 2021 年服務獎得主歐宛臻：讓客人不用開口就被滿足，是最好的服務！

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