Ep124: Identifying the challenges of operational resilience in banking

Rich Cooper, Principal – Financial Services, Fusion Risk ManagementThere has been a fundamental shift in how the modern bank is approaching operational resilience to ensure the continuity of key services driven in part by regulatory focus, customer centricity, the digitisation of financial services and the growth in reputational risk. Rich Cooper of Fusion Risk Management explains the challenges of operation resilience to Robin Amlôt of IBS Intelligence.