Ep124 Poolwerx Franchise Owner Training with Andrew Walker

Andrew Walker is the Chief Franchise Development Officer for Poolwerx across Australia and New Zealand. With years of experience driving franchise growth and training systems, Andrew plays a central role in preparing new franchise owners and their teams for success.   At the heart of Poolwerx is Pool School a structured four-week program blending online learning with intensive hands-on training at the brand’s Brisbane training center. Beyond this, franchise owners benefit from ongoing support, peer-to-peer learning, supplier-led sessions, and state-based workshops during the “development season.”   Andrew emphasises the importance of technical excellence, retail and mobile integration, and building a strong culture of franchisees helping one another. With this framework, Poolwerx ensures that every new business owner feels confident stepping into their role while laying the foundation for long-term success.   0:00 Introduction 0:37 Overview of the Poolwerx franchise training methodology 2:35 Retail & technical excellence training programs for staff 3:19 How Poolwerx uses winter for franchise development  3:58 How Poolwerx builds training topics from franchisee feedback 4:58 Training pathway from mobile operator to retail franchise owner 7:06 Why Poolwerx training and store openings rarely align 8:09 In-field training and support after Poolwerx Pool School 9:26 Peer-to-peer franchise support and collaboration 11:58 How suppliers strengthen franchise training at Poolwerx 13:36 Common fears new franchise owners face at Pool School  15:36 Wrap up   Podcast Produced by: www.franchisebusinesshub.com.au    Listen or Watch on;   Spotify: https://tinyurl.com/2yzsdcv6 Apple Podcasts: https://tinyurl.com/5dj7kfmj Amazon Music: https://tinyurl.com/4t3r98j8 YouTube: https://youtu.be/e3uXrCwd_QA