PODCAST · business
Franchise Everything
by Glenn Walford
Let's talk about everything and anything in franchising!Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action. We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations.From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches.And with that comes an even wider range of people and stories to talk to about what they do, and how they did it.And from the people who support franchises in every kind of way.Everyone has a story to tell, and you'll often be amazed when they tell it in this way!
Episodes
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Ep179 The Journey to Becoming a Multi-Store Donut King Franchise Owner | Brooke Kochelak
What happens when you grow up in a family business and eventually get the opportunity to take it over? Brooke has known Donut King for almost her entire life. After growing up in her family’s franchise business, she chose to build her own career first, gaining experience in retail, multi-site...
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Ep178 The Story Behind Magnet Me and Haim Kadar’s Entrepreneurial Journey
How do you turn an event photography side hustle into a business that can grow into a franchise? Haim Kadar shares the story behind Magnet-Me, explaining how the photo magnet business developed from a side hustle into a full-time opportunity and eventually a franchise model. In this episode, Haim...
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Ep177 How to Own a Plumbing Business Without Being a Plumber with Shaun McCarthy | Plumbing Bros
Can you own a plumbing franchise without being a plumber? In this episode of Franchise Everything, Glenn Walford speaks with Shaun McCarthy, Master Plumber for Plumbing Bros, about how he works alongside franchise owner Cal to manage the technical side of the business. Shaun shares his journey…
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Ep176 The Story Behind Battery Zone: How Charlie Carter Built a Battery Business From the Ground Up
Key takeaways How Charlie went from truck driver to business development manager before starting Battery Zone Why he saw a gap in the market for a dedicated battery retail business Why service, product choice and giving customers options have been central to Battery Zone’s growth How Charlie grew...
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Ep175 How Donut King Is Simplifying the Business and Preparing for Growth | Tom Elliott
Key takeaways: Why Donut King's simple operating model has remained largely unchanged over 45 years How Donut King has stepped back to understand what made the brand successful Why listening to experienced franchise partners has become a key part of the brand's strategy How new dashboards and...
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Ep174 How Magnet-Me Turned Event Photography Into a Franchise Business with Haim Kadar
Key Takeaways: How Magnet-Me started as a side hustle and developed into a full-time business Why Haim considers Magnet-Me a lifestyle business and how it provides flexibility around family and work How Magnet-Me developed its franchise model after receiving enquiries from across Australia What...
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Ep173 How Kat Kammas Built Her Kip McGrath Franchise from One Centre to Two
KEY TAKEAWAYS: Kat's journey from being a Kip McGrath student to becoming the owner of the same centre How Kip McGrath helped Kat build confidence and influenced her decision to become a teacher Why Kat decided to buy the centre when her former teacher and boss announced his retirement What it…
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Ep172 | Property Lawyers to Lawn Care High Rollers: Coochie HydroGreen | Matt & Dani Jamieson
Key Takeaways: How Matt and Dani Jamieson moved from long corporate careers into franchise ownership Why they chose to leave Canberra and build a new lifestyle on the Sunshine Coast How a connection to Coochie HydroGreen from 20 years earlier eventually led them back to the brand How they reached...
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Ep171 How Multi-Centre Kip McGrath Owners Aiden & Tamika Stender Scaled Their Business
Key Takeaways: How Tamika transitioned from teaching in schools to running her own tutoring business How Aiden moved from big-box retail management into the family business The six-month financial plan that gave them confidence to leave employment and commit to the business How they grew from one...
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Ep170 How Battery Zone Is Reinventing Battery Franchising in Australia with Charlie Carter
Key Takeaways: How Battery Zone evolved from a single battery store into a growing franchise brand Why specialist battery retailers continue to thrive despite increasing competition The advantages of Battery Zone's hybrid franchise model for automotive businesses Why mobile roadside battery...
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Ep169 How Transaction Insurance Reduces Risk for Franchise Buyers & Sellers with Paul Benjamin
Key Takeaways: Why transaction insurance is becoming a game changer for Australian business sales How buyers and sellers can both benefit from additional protection during a business acquisition Why this insurance has traditionally only been available for large corporate mergers and why that's...
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Ep168 | Town & Country Pizza and Pasta: From Delivery Driver to Franchise Owner ft. Himanshu Gandhi
Key Takeaways: How Himanshu went from delivery driver to franchise owner without ever working for anyone else Why choosing the business over buying a house paid off in two and a half years How he built community trust in a conservative Australian suburb through local sponsorship Why the four to...
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Ep167 | From Accountant to Kip McGrath Franchise Owner: A 10 Year Journey ft. Magdel Barnard
Magdel Barnard did not plan to run a tutoring franchise. She was a chartered accountant with her own practice in South Africa, moved to New Zealand and went straight back into accounting. Then a mum in the school playground told her something was wrong with her son's reading. The school reports...
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Ep166 | How To Win Business Defining Tenders Ft. Joe Papiccio, Plumbing Bros Co-Founder
Joe Papiccio is the co-founder of Plumbing Bros, a fast growing national trades franchise headquartered in Perth. While his co-founder James Riddle leads the day to day franchise operations, Joe has carved out a specialised and highly valuable role within the business as the person responsible…
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Ep165 How AI is transforming hospitality franchising ft. Joe Rossi, Town and Country Pizza and Pasta
Joe Rossi is the managing director of Town and Country Pizza and Pasta, a 36 year old Victorian founded franchise brand with 14 high volume locations across Victoria and Western Australia. A finalist at the FCA Awards for franchise innovation, Joe leads a business that blends traditional...
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Ep164 How Trades Businesses Avoid Cashflow Traps Through Disciplined Accounts, with Nathan Hornby
Nathan Hornby has spent 15 years in franchising and is now head of franchising at Plumbing Bros, one of Australia's fastest growing trades franchises. And they do something most people don't expect. They don't recruit plumbers. They recruit white collar franchise partners. People who can read a...
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Ep164 | How a Sushi Supply Chain System Works in a National Brand ft. Debbie Thompson, Sushi Sushi
Debbie Thompson is the chief supply chain officer at Sushi Sushi, one of Australia's largest and most recognised sushi franchise brands with over 170 stores nationwide. Her role spans everything from fresh food supplier sourcing and farm audits to Japanese ingredient imports, food safety...
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Ep163 From Hairdresser to Stellarossa Founder | Darren Schultz’s Coffee Franchise Journey
In this episode of the Franchise Everything Podcast, host Glen speaks with Darren Schultz, co-founder of Stellarossa, at Stellarossa Coffee Headquarters in Brisbane. Darren shares his journey from leaving school in Bundaberg and unexpectedly starting a hairdressing apprenticeship, to working in...
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Ep162 The Science Behind the Perfect Shot | Coffee Roasting, Training & Extraction with Stellarossa
In this episode of the Franchise Everything Podcast, we go inside the coffee roasting room with Cam from Stellarossa and Steve from Bancroft Roasters to explore the science behind the perfect coffee shot The conversation covers how roasting, green bean sourcing, barista training and espresso...
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Ep161 From Employees to Franchise Owners: The Six Year Journey to Pack and Send Caboolture
In this episode of the Franchise Everything Podcast, host Glenn Walford sits down with Vikas and Neetika Sharma, proud owners of Pack & Send Caboolture in Brisbane. Just six months into their franchise journey, this husband and wife team share a story that is equal parts honest, inspiring and...
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Ep160 From Corporate Executive to Multi-Territory Plumbing Franchise Leader
Paul O’Neill, Director and multi-territory franchise owner with Plumbing Bros, shares his journey from a corporate telco career into the trades sector, building a rapidly expanding plumbing franchise operation across multiple Australian territories. From scaling teams quickly to strengthening...
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Ep159 The Journey from Foster Care to Franchise Leader | Joel Kleber
Joel Kleber, Chief Marketing Officer of Jim’s Group, shares his journey from law student and paralegal to one of the key voices behind one of Australia’s most recognised franchise brands. With more than a decade inside the organisation, Joel offers a rare behind-the-scenes look at how the…
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Ep158 The 5 Key Things Behind Poolwerx Franchise Success | COO Steve Halls
Steve Halls, COO of Poolwerx, shares practical insights on what has helped build one of Australia’s most recognisable pool service franchise brands. From strong market positioning and steady long-term growth to the importance of structured support systems, he breaks down the operational…
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Ep157 From Tech Executive to Multi-Territory Plumbing Business | Mitch Gross
Mitch Gross didn’t come from a plumbing background. He came from Silicon Valley, startups, and senior roles at eBay and still ended up building a multi-territory plumbing business in Sydney with Plumbing Bros. e walks through the real transition from corporate life into business ownership, why he...
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Ep156 Three Proven Ways to Build Your Customer Database with John Dwyer
John Dwyer is the founder of the Institute of Wow and one of Australia’s most well-known marketing strategists, helping businesses build customer databases and generate consistent sales through smart, practical marketing systems. In this episode of the Franchise Everything Podcast, JD breaks down...
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Ep155 From Sushi Sushi Staff to Multi-Site, Multi-State Franchise Owner | Dor Li
Dor Li is a multi-site, multi-state Sushi Sushi franchise owner who has spent years building his career inside the brand starting as a team member, rising through management, and eventually becoming a franchise owner across multiple states. In this episode of the Franchise Everything Podcast, Dor...
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Ep154 What Businesses Must Know About Payday Super with Jay Westbury, CEO of FCA
From 1 July 2026, every Australian business will be required to pay superannuation on the same day as wages a change known as Payday Super. While it sounds simple on paper, the real impact on cashflow, payroll systems, and compliance could be significant, especially for small businesses and...
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Ep153 From Hospitality and Operations to Running a Franchise Region | Urban Clean Gold Coast
Shannon and Jed Stewart are the Regional Master Franchise Owners for Urban Clean on the Gold Coast, but like every franchise partner, their journey started with a single decision to step into business ownership. Coming from very different backgrounds — Jed from mechanical and operations…
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Ep152 Balancing a General Counsel Legal Career with Community Passion Projects | Erin Walford
Erin Walford is a commercial lawyer who walked away from the corporate path and built something completely different. After nearly 20 years in franchising, commercial law, IP and retail including senior roles inside large organisations, Erin hit a career pivot that forced her to ask a bigger...
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Ep151 How a Plumbing Bros Franchisee Built a Multi-Territory Plumbing Business | William Cocks
William Cocks didn’t just move countries — he rebuilt his entire career. After running a plumbing business in South Africa, William moved to Australia, requalified from scratch, and rebuilt his future inside the Plumbing Bros franchise system. Today, he owns the Central Coast and Newcastle...
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Ep150 How Global Franchises Are Evolving (And What Australia Must Learn) | Marcel Lal
Franchise brands around the world are going through a major period of change, and global perspectives are becoming more important than ever for Australian franchisors. Glenn sits down with Marcel Lal, Global COO of InXpress, to explore what franchise brands in Australia can learn from what’s...
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Ep149 How to Grow a Franchise Brand in New Zealand (370+ Franchisees) | Jason Hill
Growing a franchise brand in New Zealand isn’t just about marketing harder, it’s about positioning, trust, and long-term systems. In this episode of Franchise Everything, Glenn sits down with Jason Hill, General Manager of Green Acres and Hire A Hubby NZ, to break down how one of New Zealand’s...
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Ep148 What’s Behind Beare Flooring’s Rapid Franchise Growth? | William Beare
William Beare is the founder of Beare Flooring, a mobile flooring franchise that has grown from its first franchisee to 18 active locations in just 20 months. Built around a low-overhead model with no traditional showrooms, Beare Flooring focuses on removing non-income-producing tasks while…
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Ep147 The Future of Hospitality Technology: 5 Trends Reshaping Restaurants with Tom Elliott
The hospitality industry is moving into a new era and in this episode of Franchise Everything Podcast, Hog’s Breath CEO Tom Elliott breaks down the five biggest tech trends every restaurant, café, and franchise owner needs to prepare for. From robotics in the kitchen to unified data ecosystems,...
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Ep146 What It’s Really Like Acquiring a Franchise Brand (Lessons from Anya Haywood)
Buying a 30+ year franchise brand sounds exciting but the reality is far more complex. In this episode of Franchise Everything, Glenn speaks with Anya Haywood, Managing Director of Seal-A-Fridge, about what it truly takes to acquire, stabilise, and modernise a legacy franchise business. From...
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Ep145 Origin of the Hog's Breath brand, with Ginger White, Co-Founder
Ginger White is the co-founder of Hogs Breath, a brand that began as a single casual dining restaurant in Airlie Beach, Queensland, and went on to become one of Australia’s most recognisable national steakhouse franchises. Inspired by sailing trips along the U.S. East Coast in the 1980s, the...
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Ep144 What It Really Takes to Become an International Keynote Speaker & MC | Mark Carter
Mark Carter is an international speaker, trainer, author, and learning and development professional with nearly 30 years of experience in human behaviour, leadership, and performance. From his early days as a tour leader with Contiki in Europe, Mark’s passion for storytelling, people, and…
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Ep143 The Honest Truth About Franchise Fees & Real Business Risk with Shane Seymour
Shane Seymour is the founder and franchisor of TV Magic, a nationwide mobile home entertainment installation franchise, and Assembly Magic, a growing flat-pack assembly service brand. With 22 years in business and 45 trucks operating across Australia, Shane has built a system grounded in…
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Ep142 How Fabe Builds Multi-Brand Success: Piccolo Me, Sol Bowl & New Acquisitions
In this episode of the Franchise Everything Podcast, Glenn sits down with David Ciantar, Group General Manager of Fabe (Food and Beverage Enterprises), the parent company behind Piccolo Me and Sol Bowl. David shares how Fabe approaches brand acquisitions, what it takes to integrate a new…
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Ep141 Work-to-Own: How Wet-seal Turns Employees Into Franchise Owners with Robert Cameron, CEO
Wet-seal CEO Robert Cameron joins the podcast to share how the brand is successfully transitioning long-term applicators into franchise owners through a “work-to-own” pathway. With many franchisees nearing retirement and challenges finding new candidates, Wet-seal began offering committed team...
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Ep140 Tina Yu – Sushi Sushi Multi-Store Owner (VIC) | Franchise Owner Journey
Tina Yu is a multi-site Sushi Sushi franchise owner with three thriving stores in Oakleigh South, Blackburn North, and Eltham. Originally from China, Tina moved to Australia in the early 2000s to study marketing and finance, taking a part-time job at Sushi Sushi during university. After…
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Ep139 5 Key Things That Have Made Snap-on Tools Franchise Business What It Is Today
Snap-on Tools has spent more than a century perfecting one of the most unique franchise models in the world — a fully mobile, relationship-driven tool business with no retail stores and a fiercely loyal customer base. In this episode, Adam Wright, Marketing Manager at Snap-on Tools Australia,...
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Ep138 Plumbing Bros CEO James Riddle on AI, Virtual Teams & Scaling a Franchise Network
James Riddle, CEO of Plumbing Bros, returns to share how the franchise has evolved from a single idea into a national network. What began as a bold concept allowing non-plumbers to own plumbing businesses has now grown to 11 franchise partners covering 20 territories across five states. He…
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Ep137 5 Key Things That Have Made Stellarossa Franchise Business What It Is Today
Phil Cronin and Darren Schultz are the co-founders of Stellarossa, a Queensland-based café franchise that has grown steadily since opening its first store in 2009. What began as a simple, coffee-driven concept in Brisbane’s CBD has evolved into a flexible and community-focused brand. From...
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Ep136 Legal challenges franchise brands face - how firms adjust to support, with Corinne Whelan
Corinne Whelan is the Practice Group Leader at LegalVision, a firm redefining how legal services are delivered through a subscription-based model. With a focus on commercial and franchise law, Corinne leads a team that supports more than 70 franchise networks across Australia, offering…
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Ep135 How I Took My B2B Brand Global Through Franchising, with Doug Downer
In this episode of the Franchise Everything Podcast, Glenn catches up once again with Doug Downer, Founder of Franchise Ready, recorded at the National Franchise Convention in Melbourne. Doug shares how he transformed his side hustle into a globally expanding consulting brand — now operating in...
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Ep134 Shane Birt - Seal A Fridge, Melbourne, Franchise Owner Journey
Shane Birt, franchise owner of Seal-A-Fridge Melbourne CBD and Northeast territories, shares his inspiring journey from humble beginnings as a butcher to running his own successful service business. In this episode, Shane talks about how a call from former mentor and Seal-A-Fridge founder Craig...
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Ep133 Bruce Billson — Franchising, Regulation & the Role of ASBFEO
In this episode, recorded live at the National Franchising Convention, Glenn speaks with Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, about the evolving landscape of franchising and small business regulation in Australia. Bruce unpacks the Schaper Review, recent...
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Ep132 JP Afflick – Hog’s Breath Airlie Beach | Franchise Owner Journey
JP Afflick, owner of Hog’s Breath Airlie Beach, shares his 25-year journey with the iconic Australian restaurant brand. Starting out at Hog’s Breath Darwin in 1995, JP reflects on the early days of the brand’s culture, energy, and sense of family that shaped his passion for hospitality. After...
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Ep131 Stephen Anders, CEO, Sushi Sushi - Franchise Business Leader
Sushi Sushi is one of Australia’s most recognized food franchise brands, with over 25 years of heritage in delivering fresh, authentic Japanese cuisine. In this wide-ranging discussion, Stephen Anders, CEO of Sushi Sushi, shares his journey from global corporate leadership roles in finance, M&A,...
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ABOUT THIS SHOW
Let's talk about everything and anything in franchising!Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action. We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations.From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches.And with that comes an even wider range of people and stories to talk to about what they do, and how they did it.And from the people who support franchises in every kind of way.Everyone has a story to tell, and you'll often be amazed when they tell it in this way!
HOSTED BY
Glenn Walford
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Frequently Asked Questions
How many episodes does Franchise Everything have?
Franchise Everything currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Franchise Everything about?
Let's talk about everything and anything in franchising!Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action. We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who...
How often does Franchise Everything release new episodes?
Franchise Everything has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Franchise Everything?
You can listen to Franchise Everything on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Franchise Everything?
Franchise Everything is created and hosted by Glenn Walford.
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