EP134 — How to Unfuck Your Business | Paul Waddy | eCommerce Australia

'What "fucked" actually means in ecommerce and the two ways brands get there: over-buying stock and operating at a loss'Ryan sits down with Paul Waddy, author of Shopify for Dummies, former Head of Operations at Showpo, former CEO of The Horse, and founder of Learn eCommerce, fresh off one of the standout keynotes at Retail Fest: "How to Unfuck Your Business in Three Steps."Paul shares his journey from suitcases of shoe samples in Guangzhou to coaching hundreds of ecommerce brands including Naked Sundays, Budgy Smuggler, Maison de Sabré and LSKD, and breaks down exactly why so many ecommerce businesses are losing money without realising it, and the formulas to fix it.Packed with hard numbers: target margins, ad spend benchmarks, inventory formulas and the metrics every founder should be tracking daily.WHAT YOU'LL LEARN• What "fucked" actually means in ecommerce and the two ways brands get there: over-buying stock and operating at a loss• Why high revenue can hide a failing business, and why some founders are "the lowest paid workers in Australia"• The three foundations of a healthy ecommerce business: sales, gross profit, and OPEX + inventory• The break-even formula: OPEX ÷ gross profit• Why you need a ~70% product margin in today's market• The inventory formula: forward cover = lead time + 30 days safety stock• Why ad spend should stay under 20% of net revenue (MER) with a 20% net profit target• The #1 trait of successful founders: humility• Why ecommerce businesses are valued on EBITDA multiples (2–4x), not revenue• Underrated organic channels: SEO, newsletters, and why nobody in ecommerce is using Reddit (yet)TIMESTAMPS(00:00) Welcome Paul Waddy — "the godfather of Australian ecommerce"(01:11) From McDonald's and Bonds Couriers to trade union official(03:18) Flying to Guangzhou and starting a men's shoe brand(05:18) Hard lessons in wholesale margins and cash flow(06:08) Five retail stores, no profit — and the move to ecommerce in 2007(07:38) Joining Showpo: $100M with no external funding(08:50) CEO at The Horse and the start of advisory (Muscle Republic, Babyboo, and more)(09:52) Building Learn eCommerce: coaching hundreds of brand owners(12:11) What does a "fucked" business look like? The two killers: stock and operating losses(14:14) "You're the lowest paid worker in Australia" — why revenue hides the truth(17:56) "Time till I'm fucked" — the metric every founder should know(19:17) The three steps: sales, gross profit, OPEX & inventory(22:00) Margin targets, logistics under 10%, merchant fees under 3.5%(24:29) A warning about the "scale bros" and taking on debt to grow(25:22) Inventory formulas: forward cover and monthly stock budgets(28:14) The #1 trait of successful founders: humility(30:36) How often should you check your numbers? (Daily.) Forecasting within 2%(32:45) How to beat competitors with bigger ad budgets: differentiation(36:47) EBITDA multiples and why profit — not revenue — determines what your business is worth(39:48) Should you build to exit from day one?(41:30) Ad spend benchmarks: why MER should stay under 20%(44:24) Hot take: the channels everyone is sleeping on — SEO, newsletters and Reddit(48:50) How brands can actually use Reddit (without getting downvoted)(52:31) How to work with PaulKEY FORMULASBreak-even: OPEX ÷ gross profit (if monthly OPEX exceeds gross profit, you're losing money)Forward cover: lead time + 30 days safety stock (e.g. 60-day lead time = hold 90 days of stock)Monthly stock budget: planned sales × COGS % (e.g. $100K sales at 30% COGS = $30K stock buy)Benchmarks: ~70% margin | logistics <10% of revenue | merchant fees <3.5% | MER <20% | net profit target 20%CONNECT WITH PAUL WADDYInstagram: @paulwaddyecommerce Free SEO/GEO/AIO Audit - Click Here⁠⁠Scale Check from Learn eCommercePricing Calculator DM Paul for a free scale checkWebsite: learnecommerce.com.auBook: Shopify for Dummies---