EPISODE · Sep 4, 2023 · 5 MIN
EP145 l 速度是積極的展現
from 你好！我是吳家德 · host 吳家德
到加油站加油。一位加油員跑到我旁邊，精神奕奕地問我加什麼油？之後用很熟練的口吻說出：「95加滿，油表從零開始。」 我問他，為何要用跑的？他說，加油站是服務業，若我用跑的，是積極的表現。他說加油站絕對不是客戶的目的地，只是過站。 所以沒有人會希望浪費時間在等待加油上。他用跑的，除了可以展現熱情，又能減少客戶等待時間，這樣對加油站的客戶滿意度是會有幫助的。 https://open.firstory.me/user/cl76cjnn7011t01ta359a0n7j/comments Powered by Firstory Hosting
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EP145 l 速度是積極的展現
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