Ep153 From Hospitality and Operations to Running a Franchise Region | Urban Clean Gold Coast

Shannon and Jed Stewart are the Regional Master Franchise Owners for Urban Clean on the Gold Coast, but like every franchise partner, their journey started with a single decision to step into business ownership.   Coming from very different backgrounds — Jed from mechanical and operations management, and Shannon from hospitality and venue management — they share how their previous careers shaped the way they now think about systems, people, service quality, and customer experience.   The conversation covers what it’s really like to run a business as a couple, how they moved from considering property investment into buying a business instead, and why they ultimately chose a commercial cleaning franchise over cafes, gyms, and other options they explored.   They also explain how Urban Clean works as a business model, why systems and processes matter more than most new business owners realise, and how franchising can shortcut years of trial-and-error when building a company properly.   0:00 Introduction 0:33 What is Urban Clean 1:53 Buying the business and the first two years in operation 3:52 Jed’s career before commercial cleaning 6:47 Returning to Australia and Jed’s career transition 7:46 Shannon’s background in hospitality and management 10:43 What hospitality taught them about cleaning standards 13:44 How Jed and Shannon met 15:34 Balancing family life and business ownership 18:03 The moment they chose business over property 19:32 How they evaluated business opportunities 23:39 Discovering the commercial cleaning opportunity 26:55 The final decision to commit to Urban Clean 29:14 The 10-Year head start you get from franchising 31:07 The growth plan for the Gold Coast Region 31:58 Wrap up   Franchise Recruitment Marketing - Appear on our Podcasts HERE   Listen or Watch on;   Spotify: https://tinyurl.com/j6vpndbs Apple Podcasts: https://tinyurl.com/2mdaatf8 Amazon Music: https://tinyurl.com/3jzpftfz YouTube: https://youtu.be/DfQ5M6vnBBs